CryptoCurrency ICO/Airdrop · 2 hours ago
Technical Support Engineer(Oracle)
United States
Full-time
Remote
Entry, Mid Level
2+ years expCryptoCurrency ICO/Airdrop is seeking a Technical Support Engineer to provide post-launch technical support for their Oracle project. The role involves troubleshooting, incident resolution, user training, and creating operational documentation to enhance customer satisfaction.
Financial Services
Responsibilities
Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training
Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues
Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction
Monitor system performance and assist with version upgrades and data migrations
Qualification
Required
Bachelor's degree or above, with 2+ years of technical support or operations experience
Familiar with Java applications and databases
Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus)
Knowledge of basic operations
Responsible, with strong customer service orientation and ability to work under pressure
Preferred
Experience with cloud services (AWS/Azure) support is a plus
Company
CryptoCurrency ICO/Airdrop
What is cryptocurrency? Cryptocurrencies, a subset of digital currencies, are instruments used for different exchanges of value.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase