iMold Cleaning and Restoration · 6 hours ago
Customer Service Representative (CSR)
Fort Myers, FL
Full-time
Onsite
Mid Level
$600/wk - $800/wk
3+ years expiMold Cleaning and Restoration is seeking an experienced Customer Service Representative (CSR) in Fort Myers to join their fast-growing team. The role involves serving as a brand ambassador, handling customer inquiries, scheduling, and managing customer expectations while providing excellent communication and problem-solving skills.
Construction
Responsibilities
Serve as a brand ambassador as you may be iMold's first impression to our potential customers
Answering incoming customer calls (New Leads, Customer Follow-Ups, etc.)
Customer in-take, documentation of new leads into our CRM system
Scheduling Estimator (Salesperson) routes, optimizing for geography and customer needs
Educating customers on our services, i.e., mold, water damage, rebuild restoration processes
Manage customer expectations about timelines, costs, and potential outcomes of remediation projects
Handle any customer issues, working closely with the operations team to resolve problems quickly
Performing lead follow-ups, elevating to other team members as appropriate
Confirming appointments and making adjustments to schedules as needed
Qualification
Required
3-5 years of experience in a Customer Service Representative (CSR) role
Overall interest in serving your communities and being a hero to your neighbors
General familiarity with the cleaning, restoration, and/or construction industries
Willingness to undergo background check, drug test, and motor vehicle record pull
Valid driver's license and clean driving record
High school diploma/GED
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Training & development
Fast growing company with opportunities for advancement
Dedicated investments in learning, training, and development
Above market compensation, plus performance and commission pay
Leadership, coaching and development opportunities
Other benefits include (401k, Health, Dental, Vision, Paid Time Off)
Company
iMold Cleaning and Restoration
iMold LLC is Southwest Florida's top rated cleaning and full service restoration company for water damage and mold remediation.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase