GamblingCareers.com · 10 hours ago
CRM Tech Specialist
Denver, CO
Full-time
Onsite
Mid Level
$73K/yr - $83K/yr
3+ years expGamblingCareers.com is seeking a CRM Tech Specialist to support and enable Fanatics Betting & Gaming’s CRM technology ecosystem. This role involves acting as a technical bridge between CRM execution teams and internal departments, ensuring the reliability and improvement of the CRM stack through hands-on management and documentation.
Casino
Responsibilities
Act as a technical specialist across the CRM stack (e.g. XtremePush, Movable Ink, internal CDPs, rewards integrations)
Maintain working knowledge of platform capabilities, data structures, audience logic, and automation patterns
Create and maintain CRM technical documentation, QA checklists, and how-to guides
Support onboarding and upskilling of CRM team members
Investigate and resolve CRM technical issues relating to data, audiences, automations, and integrations
Partner with Engineering, Data, Product, and vendors to resolve incidents and improve reliability
Contribute to troubleshooting playbooks and operational standards
Work closely with Product, Engineering, Data, Legal, CS, and Loyalty teams on CRM initiatives
Support day-to-day engagement with CRM platform partners and track issues, enhancements, and releases
Translate CRM requirements into clear technical inputs and implementation steps
Help streamline CRM workflows and reduce manual effort through better tooling and process
Support standardized templates, naming conventions, and execution frameworks
Ensure CRM activity meets agreed technical and QA standards
Standard business hours with flexibility during major releases, incidents, or key sporting moments
Occasional out-of-hours support during critical deployments, with time off in lieu where appropriate
Periodic on-call shifts will also be required; compensatory time off arranged on a case-by-case basis at manager’s discretion
Qualification
Required
3-5 years of experience in CRM operations, CRM technology, lifecycle marketing, or MarTech roles
Hands-on experience with CRM platforms, data-driven marketing, and personalization
Strong problem-solving skills across data flows, automations, and platform logic
Experience working with Product, Engineering, and Data teams
Clear communication skills and strong documentation discipline
High attention to detail and interest in MarTech and platform infrastructure
Preferred
Experience with XtremePush, Movable Ink, or similar enterprise CRM tools
Basic SQL or data validation experience
Exposure to APIs, event-based data, or internal integrations
Experience in regulated or high-growth environments
Company
GamblingCareers.com
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase