GamblingCareers.com · 1 hour ago
Sr. Manager, HR Shared Services & Support
Jacksonville, FL
Full-time
Onsite
Senior Level
5+ years expGamblingCareers.com is seeking a Sr. Manager for their HR Shared Services & Support function. This role leads the HR Shared Services team, ensuring high-quality HR service delivery and operational excellence while managing a diverse global workforce.
Casino
Responsibilities
Lead the HR Shared Services team responsible for HR transactions, employee data management, onboarding/offboarding, employee inquiries, and HR systems support
Develop, manage, and continuously refine service-level agreements (SLAs), standard operating procedures (SOPs), and performance metrics to ensure operational excellence
Monitor and optimize daily workflow distribution to meet volume demands from retail stores, distribution centers, and corporate offices
Oversee support through HR ticketing/case-management platforms
Ensure timely and compliant processing of employee lifecycle events, including new hires, job changes, promotions, leaves of absence, separations, and global mobility transactions
Partner with Payroll to validate data integrity and resolve discrepancies
Support global and domestic HR programs (e.g., annual performance/comp cycles, benefits enrollment, policy rollouts)
Identify opportunities to enhance service delivery through process optimization, automation, self-service tools, and improved knowledge base content
Serve as a key stakeholder for HR technology (HRIS) enhancements, system testing, configuration updates, and integrations
Ensure strong data governance and support audit, compliance, and reporting needs
Manage, coach, and develop a global HRSS team, building capabilities in customer service, process excellence, and systems expertise
Foster a culture of accountability, continuous improvement, and service-minded collaboration
Coordinate workload, staffing needs, and development plans for both domestic and international support teams
Partner with HRBPs, COEs (Talent Acquisition, Compensation, Benefits, Learning & Development), Legal, and HR Tech to ensure alignment of shared services with broader HR strategy
Work closely with global leaders to adapt processes to local regulations, labor practices, and cultural considerations
Act as a primary point of escalation for complex or sensitive HR ticket issues
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or related field
5+ years of HR operations/shared services experience, including at least 3 years in a managerial or leadership role
Experience supporting diverse employee groups (retail, warehouse/distribution, and corporate/professional)
Strong understanding of HR processes, data management, and employee lifecycle
Expertise with HRIS, ticketing/case management tools, and report generation
Demonstrated ability to streamline processes and lead operational improvements
Excellent communication, customer service, and stakeholder-management skills
Strong analytical, organizational, and problem-solving capabilities
Ability to thrive in a fast-paced, high-volume environment with competing priorities
Knowledge of employment laws and compliance requirements in both domestic and global contexts
Preferred
Master's degree
Global HR operations experience
Company
GamblingCareers.com
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase