Limitless Walls · 4 hours ago
Inside Sales Manager
King, NC
Full-time
Onsite
Mid Level
3+ years expLimitless Walls is seeking an Inside Sales Manager to oversee all ecommerce customer interactions. This role focuses on driving revenue through excellent customer experiences while managing and developing a team of customer service agents.
Consumer GoodsHome DecorManufacturing
Responsibilities
Manage all incoming ecommerce customer inquiries via email, phone, chat, and other channels
Oversee customer quotes, sales conversations, and order support to ensure timely, accurate responses
Drive conversion by guiding customers through product selection, pricing, and purchasing decisions
Lead, train, and manage two existing customer service agents, including scheduling, performance coaching, and accountability
Establish and optimize customer service and sales processes, scripts, and workflows
Monitor key performance metrics such as response time, conversion rate, customer satisfaction, and revenue influenced
Act as the escalation point for complex customer issues or high-value sales opportunities
Collaborate with marketing, ecommerce, and operations teams to improve the customer experience and sales funnel
Identify customer feedback trends and recommend improvements to products, policies, and website experience
Qualification
Required
3+ years of experience in ecommerce customer service and/or inside sales
Previous people-management or team-lead experience required
Strong sales mindset with the ability to close and upsell when appropriate
Excellent written and verbal communication skills
Experience with ecommerce platforms, CRM systems, and customer service tools
Highly organized with strong attention to detail and follow-through
Ability to balance day-to-day customer interaction with team leadership and strategy
Benefits
Company parties
Competitive salary
Employee discounts
Flexible schedule
Free food & snacks
Opportunity for advancement
Paid time off
Company
Limitless Walls
LimitLess Walls manufactures and sells a wide range of wall murals, canvas prints, and removable wallpapers.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase