Conexess Group · 3 months ago
Senior Optical Networking Customer Support Engineer
Concord, CA
Full-time
Onsite
Mid, Senior Level
4+ years expConexess Group is a full-service staffing firm that has established itself in various markets since 2009. They are seeking a Senior Optical Networking Customer Support Engineer to provide software and application support, troubleshoot telecom equipment issues, and assist with customer training.
ConsultingInformation ServicesInformation TechnologyStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshooting server OS, assisting IT administration, and troubleshooting software and network telecom equipment issues
Onsite and web meeting customer training support is required
Report to a customer site up to 5 days a week
Provide our proprietary software / application support to your assigned group of customers
Qualification
Required
The candidate must be able to report to a customer site up to 5 days a week. Some work could be remote but currently expected to have someone onsite
The candidate must have current Secret or Top-Secret clearance
Understanding and experience with leading telecom equipment, optical networking, and troubleshooting skills
4-7+ years minimum work experience in telecom, preferably in a NOC environment
Excellent customer service support
Familiarity with Microsoft Office software, as well as other communication packages – Microsoft Teams, Cisco WebEx, Zoom, BlueJeans, Google Meet, and others utilized daily, with video
Must be able to provide own PC desktop support
Must be a self-starter and self-motivated with a strong initiative to learn, exhibit outstanding teamwork, and have excellent communication skills for cross-departmental management
Associate degree or higher in engineering or computer science field
Preferred
Deep knowledge of optical networking, specifically including DWDM/OTN & Ethernet from various vendors. SONET DS1 thru OC192 and SDH is a plus. Please list the specific equipment you have experience with
In-depth NOC and/or onsite experience in provisioning, troubleshooting, and overall process development
Knowledge of TL1, SNMP, CLI, REST, RESTCONF, Netconf/Yang protocols
LINUX/UNIX working knowledge is a plus
Company
Conexess Group
Conexess Group is an information technology company providing IT staffing and project management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Austin Meibers
Partner / Owner
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