Damco Solutions · 5 months ago
NOC Operator
Overland Park, KS
Full-time
Onsite
Entry Level
1+ years expDamco Solutions is seeking a motivated and detail-oriented T1 Network Operations Center (NoC) Operator to support Day 2 monitoring and basic troubleshooting of Telco Core Applications. The role involves real-time health monitoring, alert validation, initial triage, and routing incidents to ensure platform reliability and service continuity.
Enterprise SoftwareInformation TechnologyInsuranceSoftwareSoftware EngineeringWeb Development
Responsibilities
Perform continuous health checks and real-time monitoring of Telco Core network functions and containerized applications
Use observability tools (e.g., Prometheus, Grafana, OpenSearch, or OneConsole) to track system health, resource usage, and service metrics
Acknowledge, validate, and log alerts triggered by monitoring systems
Understand platform and application-level telemetry data to identify symptoms of degraded service
Perform first-level diagnosis to isolate faults (log analysis, symptom matching, known errors)
Document issues in the ticketing system (e.g., ServiceNow) with clear categorization and impact statements
Escalate incidents to Tier 2 support based on defined runbooks and escalation matrix
Execute predefined operational SOPs and L1 playbooks for alert remediation (e.g., pod restarts, basic config verifications)
Track and report progress on ticket resolutions during shifts
Coordinate with Tier 2/Tier 3 teams for unresolved/complex incidents
Participate in shift handover activities ensuring knowledge transfer
Maintain shift logs, incident timelines, and daily activity reports
Qualification
Required
Diploma/Bachelor's degree in IT, Telecommunications, or a related field
1–3 years of experience in a telecom or cloud-based NOC environment
Exposure to RedHat OpenShift (OCP) platform and container-based ecosystems is required
Understanding of Day 2 operations (monitoring, scaling, logging, fault detection) in a Telco environment
Familiarity with cloud-native observability tools (Prometheus, Grafana, Alertmanager, OpenSearch, etc.)
Basic understanding of Kubernetes/OpenShift concepts: pods, namespaces, deployments, health probes
Working knowledge of Linux CLI and troubleshooting commands
Strong analytical and communication skills
Ability to follow SOPs, handle shift-based work, and act quickly under pressure
Preferred
Experience supporting Telco Core applications (IMS, PCRF, HSS, 5GC, etc.) in production
Red Hat Certified Specialist in OpenShift Administration
CCNA / CompTIA Network+
Any certification related to Kubernetes/Cloud Monitoring
Company
Damco Solutions
Damco Solutions is a provider of IT solutions, services, and products.
1001-5000 employees
H1B Sponsorship
Damco Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (13)
2022 (11)
2021 (4)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Mohit Gupta
CEO
Kathy Carter
Sr. Client Partner
Recent News
2025-09-17
UAE Business Review
2025-09-17
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