Conexess Group · 1 month ago
NOC / SOC Manager
Brentwood, TN
Full-time
Onsite
Mid, Senior Level
5+ years expConexess Group is a full-service staffing firm that has established itself in multiple markets since 2009. They are seeking a NOC/SOC Manager to oversee daily operations, workload management, and incident resolution while ensuring compliance with network and security KPIs and SLAs. The role involves managing a team of technical analysts and optimizing processes to enhance operational efficiency.
ConsultingInformation ServicesInformation TechnologyStaffing Agency
Responsibilities
Oversees the quality of SOC/NOC technology services provided by the Technology Support Services (TSS) and FSC support staff. Analyzes service tickets to identify recurring patterns and develop preventive solutions
Supervises staff in the performance of their duties and evaluates as prescribed by company policy. This includes onboarding and training new employees, evaluating performance and preparing written performance reviews, listening to concerns and effectively resolving disputes or issues, taking corrective or disciplinary action, developing work schedules for staff and approving leave requests
Monitors network performance and security incidents within Azure / 365 cloud environments
Develops and optimizes processes to achieve service level requirements and meet performance goals. Contributes to create network health assessments, KPIs and performance reports. Makes recommendations to monitor and improve operational efficiency
Leverages systems and tools to evaluate ticket statistics and key metrics in Service Now and provide service level reports for Technology leadership
Utilizes systems and tools to identify, document, track and resolve reported problems
Maintains the schedule of support staff and provides guidance to support twenty-four hour operations
Ensures that team members are trained and coached on effective methods to research, troubleshoot and deliver solutions to known errors and workarounds
Serves as the main escalation point for security breaches, ensuring smooth handoff and resolution through to completion
Acts as a cross-functional liaison and develops company-wide communications for the Technology department. Represents the Technology department to provide updates related to impacts and urgency for outages and work arounds when persistent and unresolvable issue arise and are escalated
Collaborates with other managers and system administrators to understand immediate and long-term trends that adversely affect the customer experience and to correct root causes of such trends
Domestic U.S. travel may be required
Qualification
Required
Graduate from an accredited college or university with a Bachelor's degree in Computer Science, Information Technology or related field is required
Five years of experience in a technical help desk or desktop support supporting a multi-site employer, including two years of supervisory experience in a technical help desk setting is required
CompTIA Network+ and /or Security + certification or equivalent is required
Additional years of related experience may be substituted for the educational requirement on a year-for-year basis
Must be proficient in current network design principles, covering LANs, WANs, WLANs, gateways, routers, network switches, hubs, TCP/IP, ethernet protocols and related technologies
Must have strong problem solving, customer service, and analytical skills
Working knowledge of Information Technology Infrastructure Library (ITIL) practices
Proficiency in ServiceNow and Microsoft Office Applications is required
Company
Conexess Group
Conexess Group is an information technology company providing IT staffing and project management services.
201-500 employees
H1B Sponsorship
Conexess Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (2)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Austin Meibers
Partner / Owner
Company data provided by crunchbase