Mindlance · 3 months ago
Information Technology - Tech, IT
Irvine, CA
Full-time
Onsite
Entry, Mid Level
2+ years expMindlance is a company providing technical support solutions, and they are seeking an IT Technician to deliver front-line support to end users. This role involves resolving hardware, software, and network-related issues while ensuring compliance with security policies and procedures.
Human Resources
Responsibilities
Provide Tier 1 and Tier 2 support for desktop, laptop, mobile, and peripheral devices (Windows, macOS, iOS)
Respond to and resolve user inquiries related to software, hardware, and network issues using ServiceNow ticketing system
Perform remote troubleshooting and diagnostics using remote support tools
Install, configure, and maintain software applications and operating systems
Document support activities, resolutions, and escalation paths in accordance with ITIL practices
Collaborate with other IT teams to ensure timely resolution of complex issues
Support Apple device management using Jamf Pro
Assist with onboarding/offboarding processes including device provisioning and account setup
Maintain compliance with security policies and procedures, including endpoint protection and data loss prevention
Qualification
Required
Associate's degree in Computer Science, Information Technology, or related field; or equivalent professional experience
2–4 years of experience in desktop support or technical help desk roles
Strong verbal and written communication skills with a focus on customer service
Ability to work independently and manage multiple priorities
Proficiency in: Windows and macOS environments
Jamf Pro administration and Apple device lifecycle management
Scripting (PowerShell)
Active Directory, Microsoft Intune, and Apple School Manager
Networking fundamentals (TCP/IP, DNS, DHCP)
Certifications such as Jamf Certified Associate, CompTIA A+, or Microsoft Modern Desktop Administrator are a plus
Preferred
Experience in enterprise IT environments with structured ticketing and escalation workflows
Familiarity with automation tools and patch management strategies
Demonstrated ability to troubleshoot complex technical issues with minimal supervision
Passion for continuous learning and staying current with emerging technologies
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
Company data provided by crunchbase