Mindspace · 1 day ago
Events & Community Manager
Miami, FL
Full-time
Onsite
Mid LevelMindspace is a leading flex workspace provider with an expanding footprint in the US and Europe. The Events & Community Manager will drive revenue through events while enhancing the member experience by fostering community and managing relationships with members and clients.
CommunitiesCoworkingHospitalityPropTechReal Estate
Responsibilities
Acting as the primary point of contact for members, ensuring a seamless and high-quality experience at all times
Managing member accounts and ongoing relationships, with a strong focus on satisfaction, retention, and long-term loyalty
Driving customer success initiatives through proactive engagement, personalized service, and efficient issue resolution
Actively managing and improving key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue
Proactively identify risks to member satisfaction or retention early and addressing them with thoughtful, solution-oriented approaches
Own the full events (HOST) sales lifecycle, acting as the primary point of contact for event leads and clients—from inquiry and proposal through negotiation, contracting, execution, and post-event follow-up
Drive new HOST revenue by proactively identifying and pursuing event opportunities, corporate accounts, planners, and strategic local partnerships that enhance revenue and reflect the character of Miami
Collaborate closely with Sales to capture upsell opportunities, extensions, and ancillary revenue tied to events and member needs
Partner with Operations and Maintenance teams to ensure smooth daily operations and consistently high service standards for all events and members
Foster a strong, engaged community through curated touchpoints, activations, and programming that elevate the member experience
Continuously refine processes and service standards based on feedback, performance insights, and evolving business needs
Qualification
Required
BA degree in a related field - a must
Demonstrated customer service and sales experience
Strong verbal and written communication skills
Practical, creative fast-thinker, fast on your feet and highly aware that others rely on you kind of person
Multi-tasking should be a walk in the park for you
Able to translate trends into actionable ways that anticipate customer and market needs
Be familiar with the startup ecosystem and stay up-to-date on daily happenings in your city
Preferred
Experience in a sales role within the Events or Hospitality industries (Very Helpful)
Experience in marketing, writing, or managing social media – an advantage
Experience working at various event spaces and/or event agencies in Miami - a Plus
Proficiency in Salesforce- a Plus
Strong existing contact list of vendors, influencers and partners - a plus
Company
Mindspace
Mindspace is a boutique flex space provider, presenting a global mindset with a local flavour, in 20 cities worldwide.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$147MKey Investors
Crossroads Real Estate
2021-11-24Series Unknown· $72M
2018-04-01Private Equity· $40M
2017-03-01Series A· $35M
Leadership Team
Dan Zakai
Co-founder & CEO
Yotam Alroy
Co-Founder & Chief Business Officer
Recent News
FF News | Fintech Finance
2025-08-06
Company data provided by crunchbase