City and County of Honolulu · 5 hours ago
INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II
Hawaii, United States
Full-time
Onsite
Entry Level
$4,221/mo - $4,221/mo
2+ years expThe City and County of Honolulu is hiring Information Technology Support Technician II positions to provide technical assistance to City employees. The role involves diagnosing and resolving computer hardware, software, and network issues to support day-to-day technology operations across City departments.
GovernmentNon ProfitPublic Safety
No H1B
Responsibilities
Install, assemble, disassemble, move, troubleshoot, test, provide emergency repair, monitor and maintain computer resources (e.g. computers, monitors, software products, communication hardware/software, etc.)
Provide technical information and training for users
Receive calls from the City users with IT problems and attempts to resolve the problem to the satisfaction of the users
Deal with any information technology hardware/software/network infrastructure that is required by the end user to provide continuous connectivity from the desktop to other computer devices throughout the communications network (LAN)
Qualification
Required
Must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment
Equivalent to graduation from high school
Two years of specialized work experience which demonstrated effective use of personal computers, peripheral equipment, and a variety of applications such as word processing, electronic mail, spreadsheet, and data base management
One year of which must have involved providing technical assistance and advice to users in resolving hardware and software problems by diagnosing and interacting with the users to provide technical instruction and information
Knowledge of personal computers, peripheral equipment such as printers, modems, disk drives, and scanners, and various application software such as word processing, electronic email, spreadsheet, data base, etc
Knowledge of basic networking concepts
Knowledge of basic diagnostic methods and procedures to resolve user problems and the ability to provide effective on-site and telephone support services to system users in the diagnoses and resolution of user problems
Knowledge of methods and techniques of training for individuals and groups and the ability to plan, coordinate, and provide technical assistance, instructions, and training on the proper use of a variety of computer equipment and application programs
Ability to install and maintain computer hardware and software applications based on established practices and procedures
Ability to evaluate software programs; functionality and effectiveness in meeting user needs
Ability to plan, organize, and work independently
An Associate of Science (AS) degree in Computer Science from an accredited four-year college or university may be substituted for up to one year of the required experience
A Bachelor's degree in Information Computer Science (ICS) or Management Information Systems (MIS) from an accredited four-year college or university may be substituted for the two years of required experience
Benefits
Generous time off (up to 21 vacation days, 21 sick leave days, and holidays)
Comprehensive health coverage
Retirement plan
Career development
Company
City and County of Honolulu
City and County of Honolulu is a government organization that offers administrative services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lori Kahikina
Executive Director and CEO
Company data provided by crunchbase