Yoh, A Day & Zimmermann Company · 6 hours ago
Lead Technical Writer & Knowledge Management Specialist
Irving, TX
Full-time
Onsite
Mid, Senior Level
$100K/yr - $130K/yr
7+ years expYoh, A Day & Zimmermann Company is seeking a Lead Technical Writer & Knowledge Management Specialist. The role involves creating and maintaining high-quality technical documentation while ensuring it aligns with organizational standards and supports product adoption initiatives.
Bookkeeping and PayrollConsultingStaffing Agency
Hiring Manager
Ed Cusack
Responsibilities
Create, maintain, and govern high-quality technical documentation, including system overviews, architecture documentation, APIs, SDKs, and integration guides
Translate complex technical concepts into clear, user-friendly content for both technical and non-technical audiences
Ensure documentation supports onboarding, troubleshooting, and product adoption initiatives
Partner closely with engineering, product, quality, and support teams to ensure documentation remains accurate and up to date with evolving features and releases
Act as a bridge between technical teams and end users to identify knowledge gaps and improve documentation effectiveness
Establish and maintain documentation standards, including templates, taxonomies, version control, and style guidelines
Manage documentation and knowledge content within platforms such as SharePoint or comparable content management systems
Design and implement a scalable knowledge management approach that integrates documentation, internal wikis, training materials, and support content
Define processes to capture and preserve institutional knowledge from subject matter experts, retrospectives, and project reviews
Champion a culture of knowledge sharing through best practices, training, and enablement efforts
Review and edit content to ensure clarity, accuracy, consistency, and alignment with organizational standards
Implement feedback mechanisms and analytics to continuously improve content discoverability and usefulness
Ensure documentation aligns with usability, accessibility, and user experience principles
Curate and maintain internal knowledge bases, including onboarding materials, FAQs, and process documentation
Support learning and development initiatives by contributing content for workshops, self-service resources, and digital learning platforms
Qualification
Required
Bachelor's degree in English, Communications, Information Systems, or a related discipline
7–10 years of experience in technical writing, documentation, or knowledge management roles
Demonstrated experience leading documentation initiatives across multiple teams or complex domains
Strong understanding of documentation platforms, taxonomy, and content lifecycle management
Experience working in Agile/Scrum environments and familiarity with tools such as Azure DevOps
Excellent communication, collaboration, and stakeholder management skills
Ability to mentor junior writers and influence cross-functional teams without direct authority
Experience implementing or scaling enterprise knowledge management systems
Background supporting complex, regulated, or platform-based business environments
Familiarity with business processes such as transaction workflows, compliance, reporting, and operational systems
Strong understanding of technical concepts including APIs, databases, system integrations, cloud-based architectures (Azure preferred), UX principles, accessibility standards, and content analytics
Experience with SharePoint, CMS platforms, and digital learning or e-learning tools
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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