International SOS · 8 hours ago
Junior Business Analyst
Phoenix, AZ
Contract
Onsite
Entry Level
2+ years expInternational SOS is a global company focused on providing medical and security services. They are seeking a Junior Business Analyst to analyze business challenges, improve processes, and assist with sales support through various tools and documentation.
MedicalNon ProfitRisk ManagementSocial AssistanceTravel
Responsibilities
Analyse/understand business challenges; take proactive steps to design new and improve existing processes and resolve issues as part of cross functional teams and/or individually Identify bottlenecks in the sales process
Assist with development and maintenance of documents which elaborate process flows, best practices, and how specific tasks are to be executed
Prepare and maintain various records, documents, files, and reports for the sales community
With other global Commercial Services team members, manage requests received through the shared mailbox, ensuring timely and effective resolution for the sales team
Develop and implement generative AI models as well as collaborate with cross-functional teams to integrate AI solutions into existing workflows to achieve process efficiencies
Collaborate with cross-functional teams to integrate AI solutions into existing workflows
Serve as advisor to our employees by answering all their pricing related questions and concerns
Stay up to date with latest sales trends and best practices for the assigned LOB in the A&M division
Ensure real time update of all clients related activities into Salesforce.com
Salesforce utilization and compliance: Updates to procedures and SFDC attachments (with Operations & Business Development Managers): Ops and Billing Procedures set-up and maintenance, contracts and Declaration attachments, Authorized persons
Any other relevant duties as assigned
Work with the Regional sales teams to monitor progress on pipeline, lead generation, sales performance and KPIs
Project management of new sales tools, and new processes implementation to include user testing, roll out plan and embedding for the Sales & Marketing teams worldwide
Animate a community of 150+ users on Salesforce. Support the adoption and effective use of Salesforce
Maintain and produce reports using Power BI tools to the regions and line of business
Design of commercial tools on Power BI in support of regional decision-making process: e.g., price analysis per client, discounting
Under the direction and guidance of the Director of Commercial Services, review, analyse, and manage price indexation, exception pricing, including discounts and non-standard product requests from the sales team and their leadership
Review sales quotes to ensure compliance with pricing guidelines, and proper discount approvals obtained
The list of tasks is not an exclusive one and duties may be varied or added from time to time. This job description is subject to regular review
Qualification
Required
Analyse/understand business challenges; take proactive steps to design new and improve existing processes and resolve issues as part of cross functional teams and/or individually Identify bottlenecks in the sales process
Assist with development and maintenance of documents which elaborate process flows, best practices, and how specific tasks are to be executed
Prepare and maintain various records, documents, files, and reports for the sales community
With other global Commercial Services team members, manage requests received through the shared mailbox, ensuring timely and effective resolution for the sales team
Develop and implement generative AI models as well as collaborate with cross-functional teams to integrate AI solutions into existing workflows to achieve process efficiencies
Collaborate with cross-functional teams to integrate AI solutions into existing workflows
Serve as advisor to our employees by answering all their pricing related questions and concerns
Stay up to date with latest sales trends and best practices for the assigned LOB in the A&M division
Ensure real time update of all clients related activities into Salesforce.com
Salesforce utilization and compliance: Updates to procedures and SFDC attachments (with Operations & Business Development Managers): Ops and Billing Procedures set-up and maintenance, contracts and Declaration attachments, Authorized persons
Any other relevant duties as assigned
Work with the Regional sales teams to monitor progress on pipeline, lead generation, sales performance and KPIs
Project management of new sales tools, and new processes implementation to include user testing, roll out plan and embedding for the Sales & Marketing teams worldwide
Animate a community of 150+ users on Salesforce. Support the adoption and effective use of Salesforce
Maintain and produce reports using Power BI tools to the regions and line of business
Design of commercial tools on Power BI in support of regional decision-making process: e.g., price analysis per client, discounting
Under the direction and guidance of the Director of Commercial Services, review, analyse, and manage price indexation, exception pricing, including discounts and non-standard product requests from the sales team and their leadership
Review sales quotes to ensure compliance with pricing guidelines, and proper discount approvals obtained
Advanced use of Microsoft Excel and Microsoft Power BI
Strong commercial awareness and numerical literacy for management reviews
Excellent presentation and communication skills
Strong analytical and conceptual skills to lead business process implementation projects
Knowledge of Salesforce.com or other CRM system desirable
Knowledge of Generative AI tools desirable
Knowledge of automation tools such as Power Automate desirable
Knowledge of SQL, DAX, or any other computing language desirable
Establishes good relationships to build a wide and effective network of contacts within the organization
Rapidly learns new tasks and is eager to learn new technical skills as data analytics technology evolves
Autonomous, self-starter, with the ability to drive projects with limited supervision
2 years' experience in a sales support role or business analyst as part of a large and global organization
Bachelor's degree in business management or any IT related qualification
Proficiency in English is essential. Knowledge of any other language desired but not mandatory
Regular travel for internal meetings
Company
International SOS
International SOS is the world’s leading medical and travel security services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cobepa
2007-12-01Series Unknown
Leadership Team
Brian Cheah
Head of Commercial
Recent News
Computer Weekly
2025-10-27
2025-07-11
Company data provided by crunchbase