FirstLight Federal Credit Union · 10 hours ago
Member Advisor I
Administration Building - El Paso, TX 79924
Full-time
Onsite
Entry Level
$17.77/hr - $22.21/hr
1+ years expFirstLight Federal Credit Union is seeking a Member Advisor I who will serve as the first point of contact for members in a high-volume contact center. This role focuses on delivering exceptional service through various channels while assisting with transactions and maintaining compliance with policies and regulations.
Financial Services
Responsibilities
Deliver exceptional service through phone, online, and mobile channels
Provide accurate information and resolve inquiries with a one-call resolution mindset
Identify member financial needs to make appropriate product or service referrals
Assist with transactions and address account questions
Document interactions thoroughly and maintain compliance with all policies and regulations
Exemplify the Credit Union’s Core Values and uphold strong member experience standards
Proactively build long-term member relationships
Qualification
Required
High school diploma or equivalent
One (1) year of financial institution experience or two (2) years of call center experience, or three (3) years of customer service experience for every year of financial institution experience required
Company
FirstLight Federal Credit Union
FirstLight Federal is a union which provides Finance, Checking Accounts, Home Loans, Share Certificates, Online & Mobile Banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
K
Karl Murphy
President and CEO
Recent News
Business Insider
2024-12-31
American Banker
2023-01-11
Company data provided by crunchbase