ABC Home & Commercial Services - Texas · 4 hours ago
Garage Door Specialist
Austin, Texas
Full-time
Onsite
Mid Level
3+ years expABC Home & Commercial Services is a family-owned business with 75 years of history, dedicated to providing excellent service in Central and South Texas. They are seeking a Garage Door Specialist to lead their new Garage Door service, focusing on high-quality repair and installation while delivering exceptional customer service.
Real Estate
Responsibilities
Accurately diagnose cause of garage door issues, recommend options for solutions, price repairs (when applicable) in accordance with company policy, complete repairs and/or installs after authorization is received, collect and timely deliver payment from customer to office (daily preferred, but always within two business days), complete and submit all required paperwork in a timely and accurate manner
Upon completion of service, review invoice and explain work completed (in person, by phone or by email) with customer to confirm satisfaction. Communicate any issues, concerns or outstanding items to office for scheduled follow-up
Always maintain positive attitude with customers, fellow employees, and supervisors
Communicate effectively with supervisors, dispatchers, CSRs, and customers to always ensure complete alignment during the service repair or replacement process
Work with and train any helpers which may be assigned to work with you
Maintain company-specified tools, equipment and inventory in your truck for most cost-effective delivery of quality service
Attend department meetings and company or vendor training as required
Maintain necessary licenses or certifications and complete required continuing education
Always exhibit professional conduct, whether at the job site or driving company vehicles
Identify and immediately (first opportunity, but always within one hour) report any damage to customer’s property
Clean and clear the work area after job has been completed
Maintain and use required personal protective equipment at all times
Follow all safety protocols, regulations and company policies while driving
Always wear company uniform and maintain well-groomed appearance in accordance with company policies
Be available to serve periodic on-call rotation assignments (per schedule approved by service manager) necessary to ensure quality coverage for customers
May have to work a Saturday once or twice a month
Other duties as assigned
Qualification
Required
Minimum 3 years of garage door repair and installation experience is required
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application
Fluent in English (reading, writing, and speaking)
Excellent communication & customer service skills
High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing
Demonstrates patience and understanding in resolving customer concerns, even in challenging situations
Dependable and self-motivated with desire to work year-round
Ability to walk for long periods of time in extreme temperatures including outdoors
Able to lift 50 lbs. or more
Repetitive lifting, twisting, bending, pulling, pushing and climbing may be required
Benefits
Comprehensive benefits package including health, dental, vision, and life insurance.
401(k) with company matching.
Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
Additional compensation opportunities through our Lead Now Program.
Company clubs, outings, and paid training and development opportunities.
Tuition reimbursement and educational scholarships for employees and family members.
Volunteer Engagement Program with approved Volunteer Time Off (VTO).
Wellness program including a gym membership and a company vehicle with gas card.
Company
ABC Home & Commercial Services - Texas
ABC has been a local institution since 1949.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Johnson
Chief Operating Officer
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