American Airlines · 6 hours ago
Manager, Ground Ops and Cargo Training Strategy
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
5+ years expAmerican Airlines is seeking a Manager for Ground Ops and Cargo Training Strategy to lead the development and execution of training initiatives for their operations. The role involves ensuring training aligns with operational goals and compliance, while collaborating with cross-functional teams to enhance frontline performance.
AerospaceAutomotiveTransportationTravel
Responsibilities
Establish and maintain strong relationships with airport and cargo leaders, ensuring effective stakeholder engagement to guide training strategies and impact
Co-ordinate training strategies with various business units to align with business priorities, adapt to changes in process or technology, and successfully support performance, service and safety metrics
Ensure a strong feedback loop with frontline teams to identify training gaps and maximize effectiveness
Optimize cross functional team roles in the Training organization to deliver for the business
Leverage synergies and best practices across ground operations and cargo training
Prioritize resources to advance strategic initiatives while meeting near-term training delivery needs
Oversee processes and effectively communicate to promote and implement training projects
Prepare, deliver and refine the training strategy based on leadership feedback
Ensure training programs meet regulatory and compliance standards across all regions
Establish performance metrics to evaluate training effectiveness and drive continuous improvement
Integrate feedback loops from frontline teams to refine curricula and delivery methods
Oversee implementation of new training technologies and methodologies, including blended learning, mobile platforms, and AI-powered tools
Qualification
Required
Bachelor's Degree or equivalent experience
5+ years in training delivery, instructional leadership, or customer care operations
Must have demonstrable track record of effective and proactive relationship management
Skilled at working collaboratively across cultures and organizational hierarchies
Excellent communication skills across presentations, briefings, and meetings
Ability to manage multiple priorities and make sound decisions under pressure
High level of resilience and adaptability in fast-paced environments
Skilled at working collaboratively across cultures and organizational hierarchies
Ability to lead, motivate and develop future talent
Self-starter, high level of enthusiasm, energy and resilience
Ability to design and execute long-term training strategies that align with business goals and operational realities
Skilled in developing metrics and evaluation tools to assess training impact
Strong relationship-building skills with field leaders, frontline teams, and cross-functional partners
Expertise in managing complex projects with multiple stakeholders
Comfortable driving change and continuous improvement in training delivery
Clear and effective communicator, able to influence and align diverse stakeholders
Forward-thinking approach to training delivery, including digital tools, blended learning, and adaptive content
Intermediate or higher proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Asana
Preferred
Previous experience working with or supporting frontline airport, contact center, and cargo teams
Experience developing training strategies or managing training programs
Familiarity with airport, cargo, and customer service policies, procedures, and systems
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
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2026-01-22
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