Chelan County PUD · 2 hours ago
Service Desk Analyst (II or III)
Wenatchee, WA
Full-time
Onsite
Mid, Senior Level
$62K/yr - $110K/yrChelan County PUD is seeking a Service Desk Analyst II to provide onsite intermediate-level IT support as the first point of contact for technology-related incidents and service requests. The role involves resolving moderate to high-complexity technical issues, fulfilling service requests, and maintaining accurate documentation within the IT Service Management system while mentoring junior team members and contributing to process improvements.
ElectronicsEnergyGovernmentRenewable Energy
Responsibilities
Provides onsite intermediate-level IT support as the first point of contact for technology-related incidents and service requests
Resolves moderate to high-complexity technical issues, fulfilling service requests, and maintaining accurate documentation within the IT Service Management system
Delivers high-quality, responsive technical support while assisting onsite and remote employees and contractors
Mentors junior team members
Advocates for new technology adoption
Contributes to process improvements, bridging technology and user needs across the organization
Qualification
Required
Applicants are required to submit a combined cover letter and resume in one PDF document
In your cover letter, highlight what interests you about this role and working at Chelan PUD
Summarize your relevant professional experience
Highlight 3--5 technical or customer service skills you excel at or are most proud of
Identify 1--3 areas where you are looking to grow, especially in relation to the essential functions of this role
Incomplete materials will not be considered
Benefits
Zero cost employer funded medical, dental, and vision healthcare benefits
Access to the employee assistance program
A VEBA health reimbursement account
Long-term care
Washington state retirement PERS participation
Optional 457 plan participation with an employer matching 401(a) plan
Paid leave starting at 21 days per calendar year up to 35 with tenure
11 paid holidays per calendar year in 2025, changing to up to 12 days per calendar year in 2026
Paid jury duty
Short-term disability & long-term disability
Basic life
AD&D
Optional voluntary life
Optional flexible spending accounts for healthcare and dependent care
Educational assistance
Various rewards and recognition programs
Position specific stipends
Company
Chelan County PUD
Chelan County Public Utility District was formed in 1936 by local voters who wanted affordable power for rural as well as urban residents.
Founded in 1936
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.79M2022-05-31Series Unknown· $0.79M
Leadership Team
Dan Legard, CPA
Chief Financial Officer/Chief Risk Officer
Recent News
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