BetterHelp · 6 hours ago
Medical Records & Authorizations Specialist
United States
Full-time
Remote
Entry, Mid Level
$34/hr - $43/hr
2+ years expBetterHelp is on a mission to make mental health care more accessible, and they are seeking a Medical Records & Authorizations Specialist to support their medical records and authorization programs. This role involves overseeing processes related to medical records access and ensuring compliance with privacy regulations while collaborating with various teams to enhance operational efficiency.
Health CareHealth DiagnosticsInternetMental HealthTherapeuticsWellness
Responsibilities
Own and oversee end-to-end medical records request workflows, including evaluation, prioritization, and fulfillment, ensuring accuracy, discretion, and regulatory compliance
Review and validate authorizations and related documentation, exercising independent judgment to determine eligibility for records release
Serve as a cross-functional liaison and primary point of contact for records requests, partnering with members, therapists, legal representatives, and internal teams to set expectations, communicate status, and resolve issues
Maintain and assess audit-ready documentation of requests, actions, deadlines, and communications, identifying and addressing potential compliance gaps
Act as an escalation point for complex, urgent, or sensitive requests, partnering with Legal, Compliance, Clinical Operations, and Member Success as needed
Proactively manage service-level performance by analyzing request pipelines, identifying systemic blockers, and driving cross-team solutions to meet compliance and service objectives
Identify opportunities for process optimization and risk mitigation, contributing insights and recommendations to improve efficiency, accuracy, and scalability of records operations
Contribute to cross-functional initiatives, audits, and special projects within Clinical Operations
Oversee secure and compliant records disclosure decisions in alignment with policies, regulations, and evolving operational needs
Qualification
Required
Bachelor's or Master's degree in a healthcare-related field (e.g., Health Administration, Public Health, Health Sciences, Psychology, or similar)
Minimum 2–3 years of experience in one or more of the following: Medical records or health information management, Healthcare billing or revenue cycle operations, Healthcare customer support or operations
Working knowledge of HIPAA and confidentiality requirements related to PHI
Exceptional organizational skills with high attention to detail and accuracy
Excellent written and verbal communication skills, including the ability to explain processes clearly and with empathy
Ability to manage multiple time-sensitive tasks in a fast-paced environment
Proficiency with digital platforms and operational tracking systems
A growth mindset and willingness to learn, improve workflow processes, and adapt to evolving operational needs
Preferred
Licensed clinician strongly preferred
Experience working in telehealth, behavioral health, or mental health settings
Familiarity with electronic health records (EHRs), CRM systems, or case management tools
Familiarity with audits, utilization review, or medical necessity documentation
Experience using DocuSign or other electronic consent platforms
Prior experience handling sensitive, time-sensitive, or legally driven requests, ideally supporting insurance authorizations or payer documentation
Ability to balance empathy with policy enforcement when communicating with clients
HIM, ROI, or authorization-related certification
Benefits
Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers
Company
BetterHelp
BetterHelp is an online counseling platform that connects its members to licensed therapists.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-01-01Acquired
Leadership Team
Jan Belke
Country Manager | DACH
Recent News
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2026-01-16
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