Mountain West Bank · 2 hours ago
Corporate Digital Channels Manager
Spokane, WA
Full-time
Onsite
Mid, Senior Level
$117K/yr - $117K/yrMountain West Bank is a regional bank holding company providing commercial banking services across multiple states. The Digital Channels Manager is responsible for enhancing customer and employee digital experiences, leading cross-functional teams to deliver innovative solutions, and ensuring compliance with industry standards.
Financial Services
Responsibilities
Directly and indirectly manage internal and external cross-functional teams in the effort to develop and implement new digital capabilities and optimize existing banking processes, increase efficiency and improve the customer experience
Exercise judgment in driving continuous improvement of digital channels by evaluating performance metrics, interpreting end-user feedback, and proactively identifying and implementing strategic enhancements based on emerging digital trends and business priorities
Support the development and implementation of banking technology platforms, ensuring reliability, accuracy, and efficiency of banking channels and processes
Ensure smooth implementation of digital channel changes in coordination with Product Marketing, Operations, IT, Customer Experience and division staff, including identifying and documenting procedural changes, and developing support and release documentation
Provide guidance and support to internal teams on banking channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness
Conduct regular reviews of banking channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date
Qualification
Required
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by the due date
Benefits
Medical
Dental
Vision
Life insurance
Retirement plan including employer match and profit sharing
Paid vacation
Holiday and sick leave
Company
Mountain West Bank
Mountain West Bank is a financial services company that offers credit, debit cards, and online banking products services.
Founded in 1993
201-500 employees
Funding
Current Stage
Growth StageRecent News
GlobeNewswire News Room
2023-10-25
Company data provided by crunchbase