Omega Institute for Holistic Studies · 22 hours ago
IT Support
Non-Residential, Rhinebeck, NY, US
Full-time
Onsite
Entry, Mid Level
$0/hr - $26/hr
2+ years expOmega Institute for Holistic Studies is seeking an IT Support professional to provide technical assistance and support for computer systems and related technologies. The role involves managing support tickets, onboarding new employees, and training users on software applications.
ConsultingInformation TechnologyLegal
Responsibilities
Identify and organize support tickets and requests according to priority; communicate with staff about the status of their support tickets and requests
Route support tickets to IT staff as appropriate and tracks the status of all open incidents and support tickets, reporting progress and status back to the initiator of the incident or support ticket
Assist with fieldwork and repairs as requested
On-board new employees, including computer setup and training on how to use computer, phone, and email systems
Train users on MS Office applications and help troubleshoot problems with those applications on an ongoing basis
Other duties as required by the Supervisor
Qualification
Required
2+ years of IT experience
Experience with PCs and Macs
Good working knowledge of MS Office applications
Strong aptitude with personal computers, both PC and Mac, Spyware removal, virus protection and system upgrades
Good written and oral communication skills
Strong customer service skills
Ability to follow detailed instructions
Team player
Alignment with Omega's mission, goals, and core values
Benefits
One delicious meal during each work shift
Access to Omega’s staff benefits
Company
Omega Institute for Holistic Studies
Founded in 1977, Omega Institute for Holistic Studies is the nation's most trusted source for wellness and personal growth.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Carla Goldstein
President & CEO
Rochelle Bayless
Senior Administrator to the President & CEO
Company data provided by crunchbase