Paradies Lagardère · 9 hours ago
Flagship General Manager- Southwest Florida International Airport
Fort Myers, FL
Full-time
Onsite
Senior Level
5+ years expParadies Lagardère is the North American division of Lagardère Travel Retail, a global leader in travel retail and dining. The Flagship General Manager at Southwest Florida International Airport will oversee daily operations, ensure exceptional customer service, and manage a multi-unit facility within the travel retail and dining environment.
Hospitality
Hiring Manager
Wendee Lomeli
Responsibilities
Manage the performance of multiple General Managers by setting goals and expectations on financial performance, associate engagement, guest satisfaction, staffing and labor, and providing a safe and healthy environment for our guest and team
Inspire and mentor all team members to reach their full potential
Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers
Participate in succession planning
Consistently recognize team members when they excel
Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures
Set staffing levels and recruiting goals to source high potential candidates using a variety of recruiting avenues
Ensure each candidate has an amazing first impression by ensuring General Managers and Human Resource Managers are following company guidelines with respect to recruiting
Hold management team accountable for ensuring that all new team members have a memorable onboarding experience and are fully trained and prepared to serve our guests
Hold General Manager’s accountable for timely completion of compliance based and brand specific training, for themselves and their team
Set clear performance goals and expectations for your team
Following up consistently, providing feedback on an ongoing basis
Ensure performance goals and expectations for your team are met, providing consistent and on-going feedback
Ensure associate engagement is a priority for all managers on your team
Lead the annual engagement survey and ensure action planning and regular associate follow up is part of the culture
Be an active listener and leader, holding regularly scheduled meetings, with direct reports to assess the team’s morale and making necessary adjustments
Ensure positive guest service in all areas
Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours
Take all appropriate actions to turn dissatisfied guests into return guests
Role model the behaviors and service expectations you have of your team
Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code
Hold managers accountable, to the same, in their assigned locations
Be a visible presence
Available to members of the management team, hourly associates, guests, and airport partners
Monitor the performance of your team and operational systems, making adjustments as necessary
Create a culture that promotes a safe and healthy environment
Ensure that all HACCP related initiatives are being followed and acted on when necessary
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
Ensure consistent high quality of food preparation and service
Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not
Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry
Participate in the development and implementation of the annual budget, financial forecasts, and other business goals
Lead General Managers to ensure budgeted sales and profit goals are achieved
Work with RVP to identify business development opportunities
Analyze financial data and take appropriate action to maintain profitability
Ensure direct reports are creating schedules are that are written to maximize sales and ensure guest satisfaction
Labor and payroll goals, as a percentage of sales, must be achieved
Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures, holding direct reports accountable when they are not
Hold direct reports accountable for maintaining acceptable food cost percentage
Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability
Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets
Ensure a safe working and guest environment to reduce the risk of injury and accidents, ensuring direct reports do the same within their assigned locations
Hold regularly scheduled financial reviews with each General Manager, ensuring they comfortable speaking about the key performance indicators that drive their location and feel empowered to act on the data to drive results
Proactively identify pain points within the platform and develop solutions to solve them
Must have a thorough understanding of all hardware and software systems that are used
Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations
Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts
Self-driven, work independently, and always do the right thing even when nobody is looking
Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
Must be able to sustain performance under conditions of stress—such as tight deadlines and detailed questioning
Role model and provide accessibility to all management and staff for open communication, leadership, direction, and motivation
Open-minded to feedback
Work with RVP to ensure all key business partners/stakeholders receive clear and concise information concerning business initiatives within the platform
Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions
Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present
Qualification
Required
5 -7 years as restaurant General Manager, preferably in a multi-unit environment
Obtain and maintain current ServSafe Food Manager's Certification, within six months of hire or promotion
Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances
Standing for long periods and the ability to work in an environment with varying temperatures
Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative
Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and financial reporting
Must agree to work various shifts in a 7/365 team-oriented environment. The schedule is determined by business needs
Proficiency in reading, writing, Microsoft Office Suite, and math
Company
Paradies Lagardère
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gregg Paradies
President and CEO
John Jamison
EVP and Chief Financial Officer
Company data provided by crunchbase