FF Inc · 9 hours ago
Customer Success Representative
New York, NY
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $65K/yrFF Inc is seeking a friendly and proactive Customer Success Representative to support clients throughout their experience with the company. In this role, you will serve as the primary point of contact for customers, assisting with onboarding, resolving issues, and ensuring customer satisfaction with the company's products and services.
Management Consulting
Responsibilities
Serve as the main point of contact for customer questions, requests, and ongoing support
Assist customers with onboarding, setup, or service activation
Understand customer needs and guide them through best practices or solutions
Follow up with customers to ensure satisfaction and successful use of services
Troubleshoot issues and escalate to internal teams when necessary
Maintain accurate records of customer interactions, updates, and progress
Provide personalized service by understanding customer goals and challenges
Monitor customer accounts to identify opportunities for improvement or additional support
Collaborate with team members to enhance the customer experience and streamline processes
Qualification
Required
Strong communication and interpersonal skills
Friendly, patient, and comfortable supporting customers of all backgrounds
Ability to problem-solve and manage multiple requests at once
Basic computer literacy, including navigating systems or CRMs
Highly organized, reliable, and detail-oriented
Ability to maintain a positive attitude in busy or challenging situations
Preferred
Experience in customer success, customer service, sales support, or account management is helpful but not required
SaaS experience
Upsell
Sales
Product training
Customer success platforms
Renewal management
Revenue
Strategic conversations
Customer health tracking
Client retention
Customer engagement
Customer satisfaction
HubSpot
Goal-oriented
CRM tools
Onboarding
Relationship management
Renewal
Cross-functional collaboration
Customer success
KPI management
Communication skills
Training
Consultative mindset
CRM
Communication
Renewal conversations
Upselling
Consultative approach
Product adoption
Sales collaboration
Salesforce
Benefits
Competitive pay with performance bonuses
Hands-on training and ongoing coaching
Opportunities to grow into senior customer success or account manager roles
Supportive and collaborative team environment
Company
FF Inc
Our teams work to take your business to the next level.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase