Highwoods Properties · 9 hours ago
Customer Experience & Administrative Coordinator
Raleigh, NC
Full-time
Onsite
Mid Level
3+ years expHighwoods Properties is a company focused on creating remarkable workplaces that inspire growth and connection. The Customer Experience & Administrative Coordinator will play a key role in enhancing customer engagement and supporting daily operations for the property management team.
Asset ManagementConstructionReal EstateReal Estate Investment
Responsibilities
Serve as the customer concierge, ensuring a seamless experience for all customers and visitors
Coordinate and support customer events, including food trucks, pop-ups, wellness initiatives, and seasonal activations
Conduct Fitness Center tours and manage waiver agreements
Maintain an updated calendar of local events and notify customers of street closures or city happenings
Periodically visit customers to build relationships and gather feedback
Work with the marketing and property management teams on customer communications and engagement strategies
Develop relationships with local businesses to secure exclusive perks for customers
Manage and oversee reservations for amenity spaces, including conference rooms, social spaces and common areas
Provide day-to-day administrative support for one or more members of the property management team
Conduct monthly property inspections and track action items
Monitor and manage janitorial services, ensuring all customer requests are addressed promptly
Oversee and follow up on work orders in Prism, tracking completion and resolution
Maintain and update customer databases in Prism and Salesforce
Assist with invoicing for additional tenant services, such as electric sub-meters and after-hours HVAC requests
Assist with fire drills and safety initiatives, including customer appreciation efforts post-drill
Support property managers with the operation of Cafés, Market Places and on-site amenities
Assist in third-party vendor coordination, scheduling, and service tracking
Stay actively engaged and support communication efforts during emergency situations
Assist the Property Managers with special projects including budgeting, preparation of monthly reports, capital expenditures, and annual CAM reconciliation letters
Mail monthly statements and rent increase letters
Assist the Property Managers with Accounts Receivables, including correspondence to the customers, research and documentation
Assist with distribution and collection of customer surveys
Code and forward vendor invoices to respective Property Manager through electronic invoice system
Code and process receipts monthly via Corporate Purchase Card system
Issue and track building/suite/amenity access cards
Assist with move-ins/move-outs and preparing welcome packets
Maintain vendor COI’s and confirm compliance
Distribute vendor invoices to department members via electronic Nexus system
Verify, code and forward master contract invoices
Set up CapX projects and Contracts for managers when needed
Qualification
Required
Strong organizational and time management skills with a keen attention to detail
Excellent written and verbal communication skills, engaging effectively with both technical and non-technical audiences
Proactive problem solver with a passion for delivering exceptional service
Exceptional interpersonal skills, with the ability to build positive relationships with customers and teams
Ability to work independently and collaboratively while staying focused and accountable
Thrive in a fast-paced, dynamic environment, managing multiple priorities with flexibility, efficiency and poise
Associate's degree required; Bachelor's degree preferred
3+ years of administrative experience, preferably in property management or a related field
1-3 years of relevant customer experience or hospitality experience
Proficiency in Microsoft Office and CRM systems; Salesforce experience is a plus
Preferred
Bachelor's degree preferred
Company
Highwoods Properties
Highwoods Properties, headquartered in Raleigh, North Carolina,
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$550M2025-11-03Post Ipo Debt· $350M
2023-03-28Post Ipo Debt· $200M
1994-06-17IPO
Leadership Team
Cloyed S. Brown, PHR
Human Resources Business Partner
Jessica Tiger, PHR
Senior HR Business Partner, Total Rewards and HR Systems
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