ASAP/NetSource · 4 hours ago
IT Technology Support Specialist (Level 2)
Rochester, NY
Full-time
Hybrid
Entry, Mid Level
$45K/yr - $55K/yr
2+ years expASAP/NetSource is a well-known Managed Services Provider located in New York, seeking a full-time IT Support Specialist (Level 2) to join their team. The role involves providing advanced IT support to legal services organizations, handling escalations, help desk support, and ensuring client systems operate reliably.
Cloud ComputingInformation ServicesInformation TechnologyNetwork Hardware
Responsibilities
Spend most of their time working directly with Just-Tech's clients, their staff members and their volunteers
Help ensure that their systems and applications are fully operational
Provide the support needed to optimally use their technology and deliver legal assistance
Provide specialized IT support to legal services providers nationwide
Perform escalations as well as help desk support and project work
Work in a fast-paced position supporting multiple client environments
Work both remotely and at client sites
Be available for client on-site work during regular business hours
Provide occasional off-hours support
Participate in occasional overnight travel as required
Communicate with clients and co-workers at both technical and non-technical levels
Apply knowledge daily to dig into deep issues and find solutions
Demonstrate confidence in technical abilities and problem-solving approach
Resolve assigned tickets and escalations accurately and within established service targets
Deliver clear, respectful, and effective communication to clients and internal teams
Maintain high-quality documentation and follow support processes consistently
Demonstrate initiative, problem-solving, and continuous skill development
Qualification
Required
2+ years of IT support or help desk experience
Experience working in a Managed Service Provider (MSP) environment
Proficiency with Windows 10/11, Microsoft Office, and Microsoft 365 administration
Experience with Active Directory, Group Policy, and basic networking concepts (TCP/IP, DHCP, DNS)
Strong troubleshooting, communication, and client service skills
Ability to work remotely and travel to client sites in Rochester/Syracuse area or NYC
Preferred
Bachelor's Degree in Computer Science, Information Technology, or experience equivalent to same
Experience with: ConnectWise Manage & Automate/Control
VMWare and VDI Solutions
VoIP or TDM telephone systems
Document imaging or management solutions
VB script or other coding
Benefits
Competitive benefits package including health coverage, paid time off, professional development support, and a flexible, remote-first work environment aligned with Just-Tech’s mission-driven culture.
Flexible Spending Accounts for Medical and Childcare
Paid Time Off, Family Leave for New Parents, Volunteer Time
401k retirement savings with Company matching on employee contributions
Dental insurance
Health insurance
Company
ASAP/NetSource
We are a full IT support company offering Cloud Computing, Computer Repair and Computer Support, Laptop Repair, HP and Xerox Printer Repair, Exchange Hosting, Remote Backup, Disaster Recovery, Authorized HP and Xerox Repair Faculty, Print Management, Toner, Network Installations and Onsite Technicians.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase