Help Desk Specialist I/II jobs in United States
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MSM Technology · 1 hour ago

Help Desk Specialist I/II

positionSeattle, WA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry, Mid Level
date0+ years exp

MSM Technology is seeking a Help Desk Specialist to provide IT support to end users on various technical issues. The role involves identifying and resolving problems, documenting incidents, and supporting the creation of technical documentation for user training and self-resolution.

Information TechnologyIT InfrastructureProject ManagementTelecommunications
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provides IT support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Follows escalation procedures for escalating tickets and incidents to higher Tiers for further troubleshooting and resolution
Responds to telephone calls, email and personnel requests for technical support with professionalism and high end user satisfaction
Documents, tracks and monitors the problem to ensure a timely resolution
Supports the creation and maintenance of SOPs, FAQs, user training, and other technical documentation to support deliverable requirements, internal team needs, and to share with end users to support self-resolution
Familiarity with standard IT concepts, practices, and procedures
Other duties as assigned

Qualification

IT supportTechnical problem resolutionComptia A+ certificationSecurity+ certificationCustomer serviceSOP creationDocumentation skills

Required

Provides IT support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Follows escalation procedures for escalating tickets and incidents to higher Tiers for further troubleshooting and resolution
Responds to telephone calls, email and personnel requests for technical support with professionalism and high end user satisfaction
Documents, tracks and monitors the problem to ensure a timely resolution
Supports the creation and maintenance of SOPs, FAQs, user training, and other technical documentation to support deliverable requirements, internal team needs, and to share with end users to support self-resolution
Familiarity with standard IT concepts, practices, and procedures
Positions available at varying experience levels including 0-2 and 2-4 years
AA degree or equivalent experience

Preferred

Relevant IT certification like Comptia A+ or Security+ preferred but not required

Company

MSM Technology

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MSM Technology is an IT company that offers information technology, telecommunication, and project management services and solutions.
dateFounded in 2004
location
Quantico, Virginia, USA
people-size51-200 employees
web-link
https://msmtechinc.com/

H1B Sponsorship

MSM Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Manisha Morris
President
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Company data provided by crunchbase