Peregrine Search Solutions · 13 hours ago
Information Technology Help Desk Coordinator
New York, NY
Full-time
Hybrid
Entry, Mid Level
2+ years expPeregrine Search Solutions is seeking an Information Technology Help Desk Coordinator to serve as the primary technical support partner for all departments. This role involves end-to-end user support, system administration, and platform configuration across Salesforce and Microsoft 365, ensuring employees have reliable access to necessary tools and resources.
Staffing & Recruiting
Hiring Manager
Russell Johnson
Responsibilities
Troubleshoot hardware, software, login, and access issues – working with external IT teams to do so
Diagnose and resolve day-to-day system errors and performance problems
Create Ticketing System to manage ticket intake, prioritization, and timely resolution
Support new hire onboarding and offboarding
Serve as Help Desk support for attorneys and paralegals
Manage permissions and role-based access in: Salesforce, Microsoft 365 (Outlook, Teams, Sharepoint), Netskope/security tools
Maintain correct user profiles, teams, queues, and SCV routing groups
Ensure appropriate access to files, dashboards and reports
Maintain Salesforce user profiles
Resolve issues related to: missing access, incorrect profiles/roles, page visibility problems, reporting permissions, etc
Manage Outlook, Teams, shared mailboxes, and distribution groups
Handle configuration changes (extensions, queues, call routing, etc.)
Maintain SharePoint and document access
Work with the Infrastructure team to administer security tools (e.g., Netskope or AWS)
Coordinate with InfoSec on access requests and escalations
Document technical procedures, setup guides, and troubleshooting steps
Create onboarding documentation for common workflows
Identify opportunities to automate repetitive IT tasks
Recommend system improvements that reduce tickets and friction with external IT
Act as the primary IT point of contact for internal teams
Qualification
Required
Minimum of 2 years of general Help Desk support
Possess superior organizational and time-management skills
Highest ethical standards and professional integrity
Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
Salesforce administration experience is required
Microsoft 365 experience is required
Preferred
Jira experience is a plus
Company
Peregrine Search Solutions
Peregrine Search Solutions was founded on the principles of Trust, Integrity, and Professional Relationships.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase