7Seventy Recruiting · 4 hours ago
Customer Support Specialist - $25.00 - $35.00 per hour
United States
Full-time
Remote
New Grad, Entry Level
$25/hr - $35/hr7Seventy Recruiting is seeking a Customer Support Specialist to enhance customer experience through effective communication and scheduling coordination. This role involves managing customer accounts, resolving issues, and ensuring timely follow-up to maintain a high level of customer satisfaction.
Information Services
Responsibilities
Respond to customer questions with professionalism and clarity, serving as the first point of contact
Coordinate and schedule appointments across multiple services and subcontractors to keep work organized and on time
Manage a portfolio of customer accounts, tracking service history, open requests, follow-ups, and satisfaction
Address concerns with empathy and collaborate with internal teams and subcontractors to resolve issues efficiently
Provide proactive updates to customers by phone, email, and text regarding appointments, service status, and changes
Record interactions, service notes, and customer preferences in CRM and/or project management tools
Qualification
Required
Customer service, account management, or other client-facing work experience
Strong verbal and written communication; confident, clear, and friendly
Ability to manage multiple accounts, services, and priorities at the same time
Dependable, detail-oriented, and able to stay organized in a fast-paced environment
Comfortable learning and using scheduling, customer service, and CRM platforms
Preferred
Familiarity with project or service management systems
Benefits
Medical
Dental
Vision
Paid Time Off (PTO)
On-the-job training
Company
7Seventy Recruiting
7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase