GRUNDFOS · 1 week ago
IND CSSC Technical Solutions Engineer, IEM & Distribution
Lenexa, KS
Full-time
Hybrid
Mid Level
$69K/yr - $105K/yr
3+ years expGrundfos is a leading water technology company that pioneers solutions to water and climate challenges. They are seeking a Technical Solutions Engineer to provide technical advice and quotations to customers, ensuring excellent service and collaboration with internal teams.
Mechanical Or Industrial Engineering
No H1B
U.S. Citizen Only
Responsibilities
Provide technical assistance to customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice
Create world class quotations that maximise the opportunity for Grundfos to win the order and exceed customer expectations
Work closely with product management, supply chain and operations to ensure an efficient process
Support sales teams by handling enquires and tenders to include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc
Identify new business opportunities and share any potential with a nominated colleague(s)
Ensure customer contact and account data is updated in CRM
Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available
Contact customer to follow up on quotations
Promote digital tools towards customers (Chat, GPC, MyGrundfos, Extranet, etc)
Follow up on pre-defined customer interactions with set SLA
Provide overload support for the CSC Front Line
Work as a subject matter expert within products, applications or processes to promote and enhance competence within the technical solutions team
Knowledge-sharing sessions led or contributed to as a subject matter expert
Qualification
Required
An Associate's or Bachelor's Degree in Engineering/technical field or equivalent work experience (3 - 5 years' experience)
Experience of 2+ years in a similar position, including opportunity and quotation management with a technical background and experience
Fundamental product and application knowledge – interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential, but would be an advantage)
Good communication and networking skills together with the ability to build good and trusting relationships with both Internal and External Stakeholders
Working knowledge with Microsoft office, experience using SAP (CRM/SD) would be beneficial
Previous experience within Customer Services and relevant administrative experience, organizational skills & accountability with the Customer would be beneficial
Knowledge of business structure, products and key market needs to create a successful Customer centric experience
Ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames
Experience in successfully engaging different groups of stakeholders in difficult and complex situations
Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. or Canada without the need for employment-based visa sponsorship now or in the future
Benefits
Flexible working hours
Up to 3 days’ additional paid leave for volunteering of your choice
Annual bonuses
Health insurance
Parental support
Internal well-being consultants and programmes
Access to the modern Grundfos Academy to pursue further both personal and professional development
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
Company
GRUNDFOS
We’re a global leader in water solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tommy Due Høy
CEO, Peerless Pump
Steve Davis
Group Senior VIce President & CTO | Water Utilities
Recent News
2024-04-24
Filtration and Separation
2024-04-24
2024-04-24
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