TALENT Software Services · 3 weeks ago
Representative, Enrollment II
Columbia, SC
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrTALENT Software Services is a company seeking a Representative, Enrollment II to manage daily workflow activities related to membership and enrollment. The role involves processing applications, resolving customer inquiries, and coordinating billing activities while ensuring accurate database management.
Artificial Intelligence (AI)ConsultingDevOpsHealth CareIT ManagementProject ManagementRecruitingStaffing Agency
Responsibilities
Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings
Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions
Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards
Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems
Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution
Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills
Qualification
Required
Ability to acquire knowledge of the membership system
Good judgment
Effective customer service and organizational skills
Demonstrated proficiency in spelling, punctuation, and grammar skills
Ability to persuade, negotiate, or influence others
Analytical or critical thinking skills
Ability to handle confidential or sensitive information with discretion
Microsoft Office
Preferred
Computer systems support knowledge
Knowledge of booklet id card preparation, underwriting enrollment regulations, contract formats
Knowledge of state and federal laws related to private business types of insurance
Knowledge of standard benefit structures
Working knowledge of database software
Company
TALENT Software Services
Talent Software Services is an IT staffing services company of healthcare and government sectors.
Founded in 1987
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Prashanth Upadrashta
Vice President -Global Operations & Delivery
Dave Iacarella
Owner
Recent News
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