G. Fedale Roofing and Siding · 1 day ago
Roofing Service Technician
Wilmington, DE
Full-time
Onsite
Senior Level
$22/hr - $30/hr
5+ years expG. Fedale Roofing and Siding is a trusted partner dedicated to excellence in roofing and siding services. The Roofing Service Technician is responsible for completing service requests, assessing customer needs, and ensuring high-quality workmanship on repairs while maintaining customer satisfaction.
Building MaintenanceCivil EngineeringConstruction
No H1B
Responsibilities
Responds to service requests from the Service Scheduler on smaller or less complex projects. Reviews service work orders, clarifies any questions or concerns, understands in advance how the visit is to be billed, and then arranges to visit the Customer
Meets with the Customers to assess the situation. Visits the service site, meets with the Customer, reviews the reason for their call, inspects the area of concern, and determines a course of action to resolve this issue
Gains agreement with the Customer on how to proceed. Confirms with the Customer the work to be done, if payment is expected, and when payment is to be made. Begins repairs on projects estimated to cost $2,000 or less, referring repairs over $2,000 to the Sales Schedulers for follow up by an Estimator
Orders materials when necessary. Ensures their truck has sufficient materials to cover most repairs before leaving the shop. Secures the required material to make the repair if not already available on the truck
Completes all service calls to Company standards and to the satisfaction of the Customer. Finishes all repair work within the projected time and ensures that it meets the Company's workmanship standards and Customer's expectations
Thanks the Customer for the opportunity to be of service. Recognizes that the Customer has many options available for repair work and shows appreciation for their selection of the Company to provide repair services
Secures payment when appropriate. Requests the pre-arranged payment for the service by check. Connects the Customer with the Billing Specialist if paying by e-check or credit card
Closes out the work order. Informs the Service Scheduler that the work has been completed. Identifies and reports on any issues that were encountered outside of expectations
Provides feedback to the Sales, Marketing, and Production Departments. Provides feedback to other departments on potential revenue opportunities or improvements that could help the Company grow
Seeks to improve productivity and results on a daily basis
Follows all Company safety rules and operating procedures, practices and guidelines
Completes other tasks as assigned by Management
Qualification
Required
A high school degree. Additional training or coursework in construction skills, estimating, and/or customer service is a plus
5+ years of experience in the home building, remodeling, or renovation markets as a skilled tradesman, independent contractor, or project manager
A demonstrated ability to understand and work with contracts that provide for construction services or financing for construction services
A basic understanding of home insurance and how home insurance claims are processed
Strong 4-function math skills: addition, subtraction, multiplication, and division
Demonstrated computer skills using a service-oriented CRM system, including mobile access
Excellent customer service skills, including the ability to keep calm and be clear with challenging Customers, staff, and vendors
The perseverance to keep pursuing solutions even when Customers, staff, or vendors are not cooperative
Strong oral and written communications skills when interacting with Customers, staff, management, or vendors
Strong abilities to multi-task, prioritize activities, and react quickly to changing information
A valid driver's license with no restrictions on driving for company-related business
A clean, reliable, and insured personal vehicle to ensure a prompt start to the working day
Desirable personal traits including honesty, integrity, accuracy, high standards, fairness, and good listening and time management skills
Strong analytical and problem-solving skills with an emphasis on quantitative methods
Solid working knowledge of federal, state, and local laws and regulations related to the selling, providing, and invoicing of construction services
No restrictions or requirements preventing the ability to work in the US for any US company
Benefits
Medical
Dental
Vision
Life insurance
Short-term
Long-term disability
A plethora of other coverages
Matching 401K to eligible employees
Company
G. Fedale Roofing and Siding
G. Fedale Roofing & Siding has been a competitive leader in the home improvement and commercial roofing industry since 2002.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Fedale
Chief Executive Officer
Company data provided by crunchbase