CHEP · 23 hours ago
AskHR Specialist
Orlando, Florida, USA
Full-time
Hybrid
New Grad, Entry LevelCHEP is an international organization that helps move goods efficiently and sustainably. The AskHR Specialist provides high-quality support for HR inquiries across the Americas, ensuring consistent application of HR policies and processes while independently resolving cases and maintaining HR programs.
Outsourcing
Responsibilities
Provide concierge‑style customer support as the first point of contact for HR inquiries, ensuring a high‑touch, positive employee experience
Independently troubleshoot issues, including navigating ambiguous or gray‑area scenarios, using sound judgment aligned with policy and precedent
Serve as the primary support of a specific HR program or process ensuring accuracy, compliance, and continuous improvement
Research, resolve, and document HR cases in the case management system with a focus on accuracy, clarity, and timeliness
Collaborate with Payroll, HRIS, CI, and broader HR teams for issue resolution, process alignment, and escalations when needed
Maintain up‑to‑date SOPs and knowledge base content for assigned process areas
Support mass changes and assist with EIB data preparation and validation, ensuring high accuracy of HR transactions
Participate in cross‑functional projects and process improvement initiatives
Qualification
Required
Provide concierge‑style customer support as the first point of contact for HR inquiries, ensuring a high‑touch, positive employee experience
Independently troubleshoot issues, including navigating ambiguous or gray‑area scenarios, using sound judgment aligned with policy and precedent
Serve as the primary support of a specific HR program or process ensuring accuracy, compliance, and continuous improvement
Research, resolve, and document HR cases in the case management system with a focus on accuracy, clarity, and timeliness
Collaborate with Payroll, HRIS, CI, and broader HR teams for issue resolution, process alignment, and escalations when needed
Maintain up‑to‑date SOPs and knowledge base content for assigned process areas
Support mass changes and assist with EIB data preparation and validation, ensuring high accuracy of HR transactions
Participate in cross‑functional projects and process improvement initiatives
Bilingual Preferred: Desired additional languages are Spanish, French, Portugese or Haitian Creole
Adaptability
Benefits Administration
Customer Relationship Management (CRM)
Data Analytics
Data Reporting
Empathy
Employee Experience
Experimentation
Human Resource Case Management
Human Resource Information Systems (HRIS)
Human Resources (Hr.) Service Delivery
Human Resources (HR) Policies
Knowledge Management
Process Improvements
Process Mapping
Report Preparation
Taking Ownership
Teamwork
Understand Customers
Work Performance
Company
CHEP
CHEP helps move more goods to more people, in more places than any other organisation on earth.
Founded in 2001
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-11-02Acquired
Leadership Team
Adrienne N.
Talent Acquisition Partner
Derek Ishler
Finance Business Partner, Automotive
Company data provided by crunchbase