The Judge Group · 17 hours ago
Desktop Support (1116837)
Wyalusing, PA
Full-time
Onsite
Entry Level
$17/hr - $21/hr
2+ years expThe Judge Group is seeking a Desktop Support professional for a 6-month contract in Wyalusing, PA. The role involves troubleshooting and repairing end-user equipment, providing desk-side support, and ensuring customer satisfaction through effective communication and service delivery.
E-LearningInformation TechnologyProfessional Services
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
Perform Install/Move/Add or Change (IMAC) activities
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures
Other duties or certifications may be assigned to meet business needs
Qualification
Required
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair kit
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
H1B Sponsorship
The Judge Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
Company data provided by crunchbase