Operations Area Manager jobs in United States
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Ripple Fiber · 1 month ago

Operations Area Manager

positionClinton, MA, US
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Ripple Fiber is an innovative fiber internet company focused on creating opportunities for communities. The Operations Area Manager will oversee daily operations, manage teams, and ensure efficient task completion while optimizing network infrastructure performance.

InternetISPNetwork Hardware

Responsibilities

Supervises and manages team of employees, including technicians, installers and filed supervisors
Leading regular huddles to discuss and direct assignments
Overseeing the flow and distribution of inventory and supplies
Project management, including coordination of materials, scheduling and third-party vendors
Working with dispatch in apportioning work orders amongst crew
Ensuring allocation of work
Maintaining technician work schedules
Attendance management
Maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries
Identifying potential issues and missed customer- services opportunities from prior days work
Providing feedback, training, and coaching to employees; ensuring employees exhibit care and proper handling of hardware
Evaluating and appraising employee performance
Recommending promotions for high-performing employees and discipline for employees who fail to meet expectations
Interviewing, and gauging the skill level of potential hires and transfers
Identifying and removing roadblocks
Conducting in-field safety and quality inspections
Act as single point of contact for virtually all customer escalations
Resolve customer complaints

Qualification

Network infrastructure managementTeam managementProject managementTechnical experienceCustomer service resolutionCoachingTrainingPerformance evaluationSafety inspections

Required

3+ years of network-related technical experience, some of which was in a supervisory role

Benefits

Competitive pay
Comprehensive health benefits
401(k) with company match

Company

Ripple Fiber

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Ripple Fiber is an internet service-provider company.
dateFounded in 2021
location
Charlotte, North Carolina, USA
people-size201-500 employees
web-link
https://ripplefiber.com

Funding

Current Stage
Growth Stage
Total Funding
$350M
2025-05-28Undisclosed
2025-05-28Debt Financing· $350M

Leadership Team

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Greg Wilson
Founder and Chief Executive Officer
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Recent News

thefastmode.com
Ripple Fiber Invests $60 Million to Deliver Fiber Internet to 50,000 Homes in California
2025-12-19
Business Wire
Ripple Fiber Investing Over $60M in First California Project, Delivering Fiber Internet Access to Nearly 50,000 Homes
2025-12-17
Business Wire
Ripple Fiber Unveils $250 Million Plan to Grow Fiber Internet Access in Washington State
2025-12-03
Company data provided by crunchbase