Mondrian · 1 day ago
Front Desk Agent
West Hollywood, CA, US
Full-time
Onsite
Entry Level
$22.50/hr - $22.50/hr
1+ years expMondrian is a unique travel destination known for its innovative design and vibrant culture. The Front Desk Agent is responsible for providing high-quality, personalized service to guests, managing check-in and check-out processes, and ensuring guest satisfaction through effective communication and problem resolution.
AdvertisingConsultingEvent ManagementGamingMetaverse
Responsibilities
Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her
Always use the 10/5 rule when encountering guests
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints and assist in a resolution for complete guest satisfaction
Review occupancy, daily arrivals & departures and identify potential problems with rooms’ activity and take appropriate action
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance to their job requirements and duties
Be compliant and understand Mondrian Hotel policies and house rules. Understand hospitality terms
Ensure sign off of all Service Standards by Position for Guest Services staff
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Maintain communication with other hotel departments as it pertains to guest services
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department
Ensure correct and accurate cash handling at the Front Desk
Follow and enforce all Mondrian Hotel credit policies
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
Complete and send out Mondrian Report when needed and ensure agents are completing daily checklists
Keep front desk completely stocked operational materials beginning and end of shift
Ensure required pars of all front office and stationary supplies
Other duties as assigned
Qualification
Required
At least 1 year of progressive experience in a Guest Services role
Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Associate's or Bachelor's degree in business, management, or hospitality or related field or equivalent of 3 years relevant work experience required
Able to stand and work at a computer keyboard for extended periods of time
Able to stoop, kneel, bend at the waist and reach on a daily basis
Able to lift and move up to 20 pounds occasionally
Regular and on-time attendance is critical
Hours occasionally exceed 40 hours per week
Ability to stand during shifts
Preferred
Hotel experience is preferred
Experience in Opera is preferred
Company
Mondrian
Mondrian is a metaverse company that offers metaverse consulting, event, and advertisement planning services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Roger Durn
Chief Executive Officer
Company data provided by crunchbase