Raffles · 1 month ago
Overnight Front Desk Agent
Boston, MA, US
Full-time
Onsite
Entry Level
$27.90/hr - $31/hr
1+ years expRaffles Boston is committed to cultural appreciation and excellence among its team members. The Overnight Front Desk Agent is responsible for welcoming and registering guests, handling guest requests, and coordinating with housekeeping and maintenance to ensure a smooth guest experience.
Brand MarketingMobile AppsSoftwareWeb Development
Responsibilities
The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests
They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests
Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
Qualification
Required
High school diploma or equivalent
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to use various computer programs including MS Office Suite
Preferred
Minimum of 1-2 years' experience in a luxury hotel environment
Previous experience with OPERA
Benefits
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision and life insurance.
Personalized development opportunities across Accor's extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities.
Company
Raffles
Somos una compañía informática que ofrece servicios desarrollo web y aplicaciones mobile, marketing digital, diseño editorial y branding.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase