Westlake Ace Hardware · 7 hours ago
Floor Supervisor
Shawnee, KS
Full-time
Onsite
Mid Level
$16/hr - $16/hrAce Retail Holdings, the division of Ace Hardware Corporation, operates the Westlake Ace Hardware chain, one of the largest hardware retailers in the United States. The Floor Supervisor will assist in managing store operations and staff, ensuring excellent customer service and maintaining store standards in the absence of upper management.
E-CommerceHardware
Responsibilities
Project a positive representation of Westlake Ace Hardware
Proactively assist customers in solving problems
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store
Project a friendly, outgoing demeanor; work well with customers as well as associates
Ensure all calls and pages are answered promptly, courteously and effectively
Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration
Possess excellent product knowledge and knowledge of store layout and location of products
Ensure a positive, professional and safe work environment for all associates
Supervise the “general operations” of the entire store
Responsible for opening and closing the store
Assist with the implementation of Store Support Center programs
Help ensure successful Loss Prevention, Safety and Internal Audits
Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store
Communicate any operational or managerial issues to the General Manager in a timely manner
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
Help ensure that weekly price changes and label updates are completed timely and accurately
Assist with all cashiering functions including training, maintenance, audits, and reports
Perform all other duties as assigned
Help ensure forklift operations and receiving is completed in a safe and efficient way
Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely
Assist with maintenance of back stock levels
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately
Assist with merchandise resets throughout the store
Assist to ensure all signage is current in the store
Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising
Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising
Lead by example; be approachable by all associates and customers
Assist in training of all associates
Participate in store meetings
Communicate any merchandising, cost control or sales idea to the General Manager for follow up
Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement
Qualification
Required
High School or GED equivalent
Standing, walking, lifting (up to 25lbs) and climbing
Preferred
Previous retail management experience preferred
Hardware experience preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Company
Westlake Ace Hardware
About Westlake Ace Hardware: Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States.
Founded in 1905
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2006-02-13Private Equity
Leadership Team
Joseph A. Jeffries
President and CEO
Recent News
Charlotte Business Journal
2025-03-01
Company data provided by crunchbase