Adtalem Global Education · 1 day ago
Account Resolution Representative
Lisle, IL, US
Full-time
Hybrid
Entry Level
$17.15/hr - $25/hr
1+ years expAdtalem Global Education is a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. The Account Resolution Representative role involves managing student accounts, collecting payments, negotiating payment plans, and ensuring compliance with policies to support student success and financial resolution.
EdTechEducationHigher Education
Responsibilities
Manage a portfolio of assigned student accounts, some of which may be complicated or unique, to ensure payment is received; this may include research, validating data and postings in student ledgers, and/or working with other departments to ensure accuracy of accounts following account(s) through resolution
Collect payments on open receivable balances in a timely manner; this includes making outbound phone calls and taking inbound calls as well as responding to emails and SalesForce cases timely
Negotiate mutually acceptable payment plans with students in accordance to policy
Accountable to reduce reduce delinquency for all assigned accounts to reduce bad debt
Deliver on expected department goals and activity metrics
Establish and maintain an effective, collaborative and cooperative working relationships with stakeholders, other departments and functional areas to deliver optimal results
Provide exceptional customer care to students and colleagues by accepting ownership of issues and questions by completing research, identifying solutions and bringing matters to a satisfactory resolution
Function as the point of contact for escalated student issues. Expected to research, identify solutions and bring accounts to a satisfactory resolution with students
Ensures compliance with all SOX controls, quality assurance, regulations and internal policies and procedures
Demonstrates and communicates current, detailed and accuracy of University withdrawal policies including the understanding of postings in ledgers for Title IV, Grants, Military/Veteran’s Affairs, and international and domestic procedure and policies to prospective return students, and non-returning students. Communicates these policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student
Identifies solutions for continuous improvement to existing processes and actively participates in UAT and the roll-out and execution of process changes
Attends team meetings, meetings with stakeholders and contributes to organizational committees
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
High School Diploma Required or Bachelor's Degree Some college preferred
1+ year experience in consumer collections Required
Knowledgeable in collections regulations, laws and associated processing procedures, required
Excellent, customer service, organizational, critical thinking, communication, and time management skills
Effective inter/intra-departmental verbal and written communication skills
Ability to work independently as well as function as part of a team
Computer skills in Microsoft Office products, student accounts systems and internet applications
Benefits
Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays
Company
Adtalem Global Education
Adtalem Global Education is a provider of educational services and the parent organization of Advanced Academics
10001+ employees
H1B Sponsorship
Adtalem Global Education has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (10)
2023 (14)
2022 (16)
2021 (6)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-10-21Acquired
1991-06-28IPO
Leadership Team
Stephen W. Beard
Chairman and Chief Executive Officer
Evan Trent
SVP, Chief Strategy & Transformation Officer
Recent News
thefly.com
2025-12-16
2025-12-16
Company data provided by crunchbase