Sparks Group · 1 day ago
Electromechanical Field Service Technician III - Cincinnati
Sparks Group is a company that creates trust in the digital age with integrated security technologies. They are seeking an Electromechanical Field Service Technician III to provide customer-site servicing, installation, and repair of complex electromechanical equipment while maintaining high customer satisfaction.
ConsultingHuman ResourcesStaffing Agency
Qualification
Required
Technical expertise in electromechanical equipment
Ability to provide customer-site servicing, installation, and repair
High level of customer satisfaction through data-driven tools
Proactive attention to customer requirements
Positive customer interactions
Support to customers on operational or maintenance aspects of equipment
Ability to receive escalated customer concerns on technical and service-related problems
Diagnose mechanical, hardware, software, and systems failures using established procedures
Determine the most effective repair/resolution to minimize customer downtime
Prepare reports for analysis of product failure trends and serviceability issues