Island Hospitality Management · 2 days ago
Assistant RV Resort Manager
Paso Robles, CA, US
Full-time
Onsite
Entry, Mid Level
2+ years expIsland Hospitality Management is seeking an Assistant RV Resort Manager responsible for assisting the GM with operational and profitability tasks of the resort. The role involves managing guest relations, administrative activities, marketing, property maintenance, budgeting, and ensuring high levels of customer service.
HospitalHospitalityHotel
Responsibilities
Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
Ensure guests receive the highest levels of customer service consistent with Island's Customer Service Philosophy
Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner, communicating through a variety of means
Monitor, code, and approve all invoices for operating expenses and sales-related costs
Maintain petty cash and activity accounts
Handle and report emergencies that may arise on site, insuring adherence to standard operating procedures
Oversee and account for balancing of RV income nightly
Signs off on bank deposits and forwards RV income report on a nightly basis
Assist the above property management and/or marketing specialists with developing a marketing strategy and maintaining effective advertising to attract prospective guests to the resort
Assist the above property management with the preparation of the annual operating budget by providing accurate data to assist in capital expenditure and expansion budget needs
Review monthly property accounting reports and compile reports, as required
Prepare a monthly explanation of P&L variances
Qualification
Required
Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
Ensure guests receive the highest levels of customer service consistent with Island's Customer Service Philosophy
Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner, communicating through a variety of means
Monitor, code, and approve all invoices for operating expenses and sales-related costs
Maintain petty cash and activity accounts
Handle and report emergencies that may arise on site, insuring adherence to standard operating procedures
Oversee and account for balancing of RV income nightly
Signs off on bank deposits and forwards RV income report on a nightly basis
Assist the above property management and/or marketing specialists with developing a marketing strategy and maintaining effective advertising to attract prospective guests to the resort
Assist the above property management with the preparation of the annual operating budget by providing accurate data to assist in capital expenditure and expansion budget needs
Review monthly property accounting reports and compile reports, as required
Prepare a monthly explanation of P&L variances
Highly motivated team player with strong initiative and desire for achievement
General knowledge of maintenance
Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Basic computer proficiency, including email, the internet, and Microsoft Office
Valid Driver's License
Preferred
2 years of property management/resort experience is preferred
Valid Driver's License is preferred
Benefits
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our properties and employee discounts within your brand
Discounts for friends and family within your brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations
Company
Island Hospitality Management
Island Hospitality Management is a nationally recognized hotel and outdoor hospitality management company with a proven track record in managing upscale extended stay, select service, and full-service hotels across major brands such as Marriott, Hilton, Hyatt, Starwood, and IHG.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Forde
President & Chief Operating Officer
Recent News
2024-01-20
Hotel Management
2022-08-03
Company data provided by crunchbase