Customer Support Specialist jobs in United States
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Motive Companies · 1 day ago

Customer Support Specialist

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$70K/yr - $90K/yr

Motive Companies is a dynamic organization focused on supporting dealer and reseller relationships. The Customer Support Specialist plays a crucial role in onboarding and coordinating these relationships, ensuring compliance and providing responsive customer support alongside various internal teams.

Environmental ConsultingIndustrialRenewable Energy

Responsibilities

Support onboarding of new dealer relationships, including documentation, system setup, and coordination with internal teams
Participate in dealer meetings and calls alongside Dealer Development Managers
Collect and process dealer paperwork such as supplier codes, credit applications, and resale certificates
Enter and maintain accurate dealer and customer data in CRM (Microsoft Dynamics)
Assist with system rollouts and dealer training related to ACTview, Battview, warranties, RMAs, and technical requests
Produce routine reports from connected devices and dealer sites
Serve as a liaison between dealers and internal teams (sales, service, engineering, data/NOC, accounting)
Support periodic business reviews by compiling summaries, reports, and action items
Monitor dealer parts stocking activity and flag gaps or issues to leadership
25% Regional travel in the Southeast and occasionally Northeast and Midwest
All other duties as required

Qualification

CRM experienceMicrosoft ExcelMicrosoft WordOrganizational skillsCommunication skillsCustomer-service mindsetTime-management skillsAttention to detailCross-functional teamwork

Required

High School graduate or equivalent, required
Strong organizational and time-management skills with the ability to handle multiple requests
Clear and professional written and verbal communication skills
Customer-service mindset with attention to detail
Ability to follow established processes and escalate issues as needed
Proficiency in Microsoft Excel and Word; CRM experience preferred
Ability to work effectively with cross-functional and remote teams

Company

Motive Companies

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Motive Companies is a provider of renewable energy and infrastructure solutions for industrial and commercial applications.
dateFounded in 1979
location
Fountain Valley, California, USA
people-size1001-5000 employees
web-link
https://motivecompanies.com/

Funding

Current Stage
Late Stage

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