Ascendion · 8 hours ago
Customer Success Manager
Plano, TX
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $140K/yr
5+ years expAscendion is a full-service digital engineering solutions company that focuses on delivering captivating experiences through software platforms. The Customer Success Manager will own customer success by understanding client goals, translating business outcomes into technical requirements, and driving product adoption while managing feedback loops and optimizing performance metrics.
Augmented RealityCloud ComputingConsultingSoftware Engineering
Responsibilities
Own end-to-end customer success by deeply understanding client goals, value drivers, and technical environments
Translate business outcomes into clear functional and technical requirements for GenAI solutions
Serve as the primary strategic and technical point of contact, driving adoption and long-term value
Manage customer feedback loops to identify trends and influence product and roadmap improvements
Analyze usage metrics, model performance, latency, and costs to guide data-driven optimization
Support backlog refinement, sprint planning, and release coordination to ensure customer needs are met
Lead full SDLC engagement across planning, design, development, testing, deployment, and maintenance
Gather and document requirements, converting business needs into technical specs and user stories
Collaborate cross-functionally to manage risks, dependencies, and remove delivery blockers
Recommend technical trade-offs to ensure scalability, security, reliability, and cost-efficient GenAI implementations
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related technical field
5+ years of experience in customer success, solutions engineering, or technical program management
Strong understanding of GenAI, LLMs, prompt engineering, and model evaluation fundamentals
Hands-on experience working across the software development lifecycle (SDLC)
Proficiency with cloud platforms (Azure, AWS, or GCP) and modern DevOps practices
Ability to translate business needs into clear technical requirements and documentation
Excellent communication, stakeholder management, and cross-functional collaboration skills
Strong analytical skills with the ability to assess performance, reliability, and cost trade-offs
Preferred
Master's degree in Computer Science, Engineering, or a related technical discipline
Experience deploying or integrating GenAI solutions in enterprise environments
Strong understanding of cloud-native architectures, microservices, and scalable AI systems
Hands-on experience with data pipelines, vector databases, or model fine-tuning
Proven ability to influence product direction through customer insights and technical expertise
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Long-term disability insurance
Short-term disability insurance
Personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State
12-15 days of paid vacation time
6-8 weeks of paid parental leave after a year of service
9 paid holidays and 2 floating holidays per calendar year
Ascendion Learning Management System
Tuition Reimbursement Program
Company
Ascendion
Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.
10001+ employees
H1B Sponsorship
Ascendion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (172)
2024 (193)
2023 (93)
Funding
Current Stage
Late StageLeadership Team
Karthik Krishnamurthy
Chief Executive Officer and Founder
Daryush Laqab
Chief AI Officer
Recent News
The Guardian Nigeria News - Nigeria and World News
2025-08-19
2025-08-09
Company data provided by crunchbase