Sparks Group · 23 hours ago
Insurance Premium Payment Associate
Virginia Beach, VA, US
Full-time
Onsite
New Grad, Entry LevelSparks Group is a company focused on financial operations, and they are seeking an Insurance Premium Payment Associate. This role involves managing accounts receivable, ensuring financial accuracy, and providing customer service to members and internal stakeholders.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Post payments to member accounts accurately and in a timely manner
Reconcile account discrepancies and ensure financial accuracy
Process returned payments and initiate appropriate follow-up actions
Issue refunds and apply account adjustments (memos) as needed
Generate member correspondence and financial letters
Respond to email inquiries from members and internal stakeholders
Handle incoming telephone inquiries regarding billing, payment rates, and account concerns
Process member payments, update account information in the system, and document all interactions accordingly
Route calls to appropriate departments or team members
Provide high-quality customer service to members, brokers, and internal personnel
Demonstrate professional telephone etiquette and effective communication skills
Navigate and work efficiently using dual monitors and multiple systems simultaneously
Perform additional administrative or financial duties as assigned by the Team Coordinator
Qualification
Required
Proficiency in Microsoft Office applications, particularly Excel and Outlook
Experience handling high call volumes or working in a phone-based customer service environment
Strong attention to detail and organizational skills
Ability to multitask and work independently in a team-oriented environment
Benefits
Health and life insurance
Paid and unpaid time off
Retirement and savings plans
Company
Sparks Group
We connect leading companies and nonprofits with exceptional IT, finance, creative and administrative talent - nationwide.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Sparks
Chief Executive Officer
Company data provided by crunchbase