Highgate · 1 hour ago
E11EVEN -Human Resources Manager
Miami, FL
Full-time
Onsite
Senior Level
5+ years expHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management. The Human Resources Manager at E11EVEN Hotel & Residences plays a key role in supporting the full employee lifecycle, focusing on building teams, driving engagement, and delivering a best-in-class employee experience.
Hospitality
Responsibilities
Plays a critical role in building the hotel’s workforce by supporting high‑volume hourly recruiting efforts, including advertising, prescreening, and coordination to ensure timely staffing aligned with operational needs
Serves as a trusted partner in maintaining accurate and compliant employee records across the full employee lifecycle, including hiring, transfers, promotions, and separations
Ensures payroll accuracy and compliance by entering, auditing, and validating wage data, hours worked, and benefits eligibility in support of timely payroll processing
Demonstrates the ability to administer and elevate total rewards programs, including health benefits, retirement plans, paid time off, and other offerings, ensuring employees clearly understand and value their benefits experience
Supports risk management and employee well‑being by overseeing workers’ compensation processes, including injury reporting, claim tracking, and required documentation
Manages unemployment claims and related reporting with accuracy, discretion, and adherence to regulatory timelines
Ensures consistent compliance with all Human Resources and related Loss Prevention SOPs, supporting a workplace culture rooted in accountability and operational integrity
Maintains and monitors leave of absence programs to ensure accurate tracking, clear communication, and compliance with company and legal requirements
Becomes a certified facilitator for Human Resources training modules and supports delivery of learning experiences that reinforce culture, standards, and professional development
Coordinates and supports onboarding and orientation programs that create a strong first impression and connect new hires to the E11EVEN culture from day one
Contributes to internal communications and engagement initiatives by supporting employee newsletters, content creation, and storytelling that celebrates people and performance
Plays an active role in employee engagement and enrichment efforts, including planning events, recognition activities, and team‑building initiatives that strengthen culture and retention
Participates in the Highgate Hotel Enrichment Committee to support morale, inclusion, and a positive workplace environment
Coordinates the Travel Reduction Program by preparing required plans, administering surveys, and supporting annual compliance reporting
Maintains required safety and compliance documentation, including First Aid logs, to support a safe and prepared work environment
Prepares and distributes workforce analytics and reports, including turnover data, wage surveys, and performance review tracking, to support leadership decision‑making
Administers employee programs such as complimentary room night benefits, ensuring accurate tracking and compliance with policy
Handles sensitive employee, payroll, and benefits information with the highest level of discretion, professionalism, and confidentiality
Qualification
Required
The Human Resources Manager must possess a minimum of five years of progressive Human Resources experience
At least two years of experience in a managerial or leadership role is required
A minimum of one year of Human Resources experience within a hotel or closely related hospitality environment is required
A high school diploma or equivalent is required
The ideal candidate must demonstrate exceptional verbal and written communication skills
The ability to communicate confidently and professionally with associates, leadership, and guests at all levels is essential
Strong listening skills and the ability to thoughtfully address and resolve concerns are required
The Human Resources Manager must be able to maintain the highest level of confidentiality and exercise sound judgment at all times
Strong organizational skills and the ability to multitask and prioritize competing demands in a fast-paced environment are required
The position requires a proactive, hands-on approach to anticipating, identifying, and resolving issues
Flexibility to work extended and nontraditional hours, including evenings, weekends, and holidays, is required based on business needs
The role involves primarily sedentary work with the ability to lift or move up to ten pounds as needed
Regular and reliable attendance in accordance with Highgate Hotel Standards is required
A polished, professional appearance reflective of a luxury lifestyle brand is required
Compliance with all Highgate policies, procedures, and safety standards is required to support safe and seamless hotel operations
Preferred
Luxury hospitality experience is highly desired, particularly within lifestyle, entertainment-driven, or high-profile hotel operations
Bilingual proficiency in English and Spanish is highly preferred to support a diverse and dynamic workforce
Previous supervisory experience, including coaching, performance management, and employee relations, is strongly preferred
College coursework in Human Resources, Business Administration, Hospitality Management, or a related field is beneficial
Benefits
Health benefits
Retirement plans
Paid time off
Complimentary room night benefits
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
H1B Sponsorship
Highgate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (8)
2022 (5)
2021 (4)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase