Sila Services · 3 months ago
Journeyman Service Plumber - Veterans Encouraged to Apply!
Woodstock, VT, US
Full-time
Onsite
Mid LevelSila Services is a leading home services platform specializing in HVAC and plumbing services. They are currently seeking Journeyman Service Plumbers to provide high-quality plumbing upgrades, repairs, and installations while ensuring customer satisfaction and maintaining safety standards.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementProfessional ServicesSolar
Responsibilities
Complete plumbing upgrades, repairs and water treatment installations; be efficient and accurate
Know how to establish customer rapport to ensure highest levels of satisfaction
Show yourself as professional and knowledgeable to win new referrals and repeat business
Lead customers to informed and confident buying decisions
Maintain effective communication skills with co-workers and management
Support the team in maintaining a safe, clean and organized job site
Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner
Keep company trucks clean, organized and maintain proper assigned inventory levels
Participate actively in all company provided training and on-the-job training to master your trade
Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly
First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call
Response Time: Respond to service requests within Total Climate Control's defined time frame. Timely response ensures customer comfort and builds trust
Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits
Service Agreement Enrollment: Successfully enroll customers in Total Climate Control's service agreements, promoting long-term customer relationships and recurring revenue
Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours
Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices
Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform
Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment
Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule
Additional duties as assigned
Qualification
Required
Journeyman plumbing license
Proven experience in plumbing upgrades, repairs, and installations
Strong customer service skills
Ability to establish customer rapport
Effective communication skills with co-workers and management
Ability to maintain a clean and organized job site
Knowledge of company policies and procedures
Ability to complete paperwork and assignments in a timely manner
Experience with plumbing diagnostics and troubleshooting
Ability to manage service vehicle inventory and parts stock
Commitment to safety protocols and guidelines
Ability to maintain accurate records of service calls and work performed
Team collaboration skills
Professional communication and appearance
Consistent record of punctuality and attendance
Benefits
Affordable, high quality health, dental & vision insurance
Health Savings Account w/ Company Contribution
Company vehicle, gas card, cell phone, and Tablet
Uniforms
Paid Time Off
Tool and boot allowance
Parental leave
401(k) plan w/ company match
Short term disability, long term disability, and company paid life insurance
Yearly performance reviews
Referral program
Tuition Reimbursement
Discounts on Verizon services
Company on site, off-site and on-the-job training and support.
Company
Sila Services
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Sila Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley
2024-11-11Acquired
2023-04-01Debt Financing
2021-05-21Private Equity
Leadership Team
Mike Rudolf
COO
Ryan Flaherty
Chief Revenue Officer (CRO)
Recent News
2026-01-14
Company data provided by crunchbase