Fairmont Homes Group · 1 day ago
Host, Lumiere Brasserie
Los Angeles, CA, US
Full-time
Onsite
New Grad, Entry Level
$32.75/hr - $32.75/hrFairmont Homes Group is dedicated to providing exceptional guest experiences at their hotels. The Host at Lumiere Brasserie will greet and escort guests, maintain a friendly dining environment, and ensure guest satisfaction through professional service and communication.
CommercialConstructionResidential
No H1B
Responsibilities
Greeting and escorting guests to tables in the restaurant
Maintaining a friendly, courteous and efficient operation of the dining room to ensure guest satisfaction and manageable flow of service
The Host is the first and last impression of the restaurant, therefore it is imperative the interactions with all both internal and external guests are positive at all times
To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities
To adhere to company policy and procedures, as stated in the company handbook
Consistently offer professional, friendly and engaging service
Interact with arriving and departing guests
Answer the phone using proper standards and etiquette
Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines
Use clear and concise communication with the assistants, servers, lead servers, and the Managers regarding the needs of the guests
Escort guests to the appropriate table in the dining room
Acts as point of contact between guests and leadership
Tailor guest experience when necessary
Be familiar with all menu items and aspects and services of the property
Assist in cleaning, clearing and setting tables
Maintain cleanliness of the restaurant
Be familiar with all food outlets and amenities within the property
Be knowledgeable of general city information as well as hotel history
Be an ambassador for the department, the property and the brand
Other duties as assigned
Qualification
Required
Must have excellent communication skills and be very organized
Must have legible penmanship
Must have calm and warm manner
Successful completion of Host position training program
Must pass Food, Beverage and Service Knowledge Quizzes
Able to speak English clearly at advanced level
Able to read and write English
Able to communicate clearly and listen attentively to management, guests, and fellow employees
Able to make good decisions where guests and co-workers are concerned
Demonstrates good judgment
Preferred
Preferred previous customer service experience
Benefits
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
Founded in 1966
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase