VC3 · 5 days ago
IT Client Solutions Specialist
United States
Full-time
Remote
Mid Level
3+ years expVC3 is a company that provides Managed IT Services and solutions to municipalities and organizations across the United States and Canada. The Client Solutions Specialist is responsible for preparing accurate quotes for IT products and services, collaborating with various departments, and ensuring the pricing information is comprehensive and competitive.
Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting
Responsibilities
Prepare accurate and detailed quotes for products/services based on customer requirements, pricing guidelines, and company policies
Collaborate with client strategy, procurement, architecture, product managers, and other internal stakeholders to gather necessary information for creating quoting and maintaining quoting templates
Analyze customer requests, specifications, and pricing structures to determine the appropriate pricing strategy
Maintain a comprehensive and up-to-date database of pricing information, product catalogs, and relevant documents
Review and validate quotes for accuracy, completeness, and adherence to company policies and pricing guidelines
Coordinate with various departments to ensure smooth quote approval
Communicate with customers to address inquiries, clarify requirements, and provide necessary information related to quotes
Monitor and track quote status, follow up on pending quotes, and provide timely updates to other teams
Continuously identify opportunities for process improvement, streamline workflows, and enhance efficiency in the quoting process
Maintain knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services
Contribute to client documentation with accuracy and ensure data integrity
Ongoing participation in weekly internal client strategy meetings such as Huddles, L10s, and meetings with designated strategy members
Additional duties as required
Qualification
Required
3+ years Customer Service Representative experience, required
Associate or bachelor's degree or equivalent real-world experience
Strong analytical skills with the ability to interpret and analyze complex pricing structures and customer requirements
Excellent attention to detail and accuracy, ensuring that quotes are accurate and comply with company policies
Proficient in using quoting software, CRM systems, and Microsoft Office suite (Excel, Word, PowerPoint)
Exceptional organizational and time management skills, with the ability to handle multiple tasks simultaneously and meet deadlines
Effective communication skills, both verbal and written, to collaborate with internal teams and communicate with customers professionally
A proactive and self-motivated mindset, with the ability to work independently and as part of a team
High level of integrity and commitment to maintaining confidentiality when handling sensitive pricing and customer information
Preferred
Knowledge of sales processes, pricing strategies, and customer relationship management is a plus
Benefits
Company-paid time off
Employee and Family Assistance Program
Company-matched 401(k)/RRSP plans
Leadership Academy
Monthly learning sessions
Mentorship programs
Learning reimbursements
Internal career fairs
Job shadowing
Personalized career-pathing
Company
VC3
VC3 is a managed service provider that serves governments, financial services institutions, and commercial firms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Debt
2022-07-01Debt Financing
2021-03-12Acquired
2016-02-17Series Unknown
Leadership Team
Sandy Reeser
Chief Executive Officer
Recent News
Company data provided by crunchbase