Westpac New Zealand · 21 hours ago
Fixed-term Customer Service Representative - Invercargill
Branch, LA
Full-time
Onsite
Entry Level
2+ years expWestpac New Zealand is offering a fixed-term Customer Service Representative role to cover parental leave. The role involves providing frontline support to customers, addressing their queries, and delivering solutions in a fast-paced environment.
BankingFinancial ServicesFinTechInsuranceVenture Capital
Responsibilities
Creating Better Futures Together. This is who we are, what we do, and why we come to work every day. As a Customer Service Representative, you'll be the frontline expert for our customers, connecting with them in moments that matter
You can expect a dynamic and fast-paced environment, with a steady stream of varied and sometimes challenging customer queries
You'll provide timely and accurate solutions for things like online banking issues, card disputes, as well as complex AML or other regulatory matters, often under tight deadlines
Face-to-face customer interactions will require you to think on your feet, remain composed under pressure, and consistently deliver a positive, professional experience
We’re looking for customer-focused individuals who thrive in fast-paced environments and are eager to learn and grow
If you're confident speaking with customers over the phone, quick to pick up new systems, and enjoy helping people navigate digital platforms, we’d love to hear from you
Proven experience in customer service or administration (minimum 2+ years preferred)
Comfortable working in person or over the phone and engaging with customers in a friendly, solution-oriented manner
Quick learner with a proactive attitude and a willingness to adapt to change
Tech-savvy and confident using digital tools to support customer needs
Strong communication and interpersonal skills, with a genuine passion for helping others
Ability to manage multiple tasks and priorities in a dynamic, evolving environment
Qualification
Required
Proven experience in customer service or administration (minimum 2+ years preferred)
Comfortable working in person or over the phone and engaging with customers in a friendly, solution-oriented manner
Quick learner with a proactive attitude and a willingness to adapt to change
Tech-savvy and confident using digital tools to support customer needs
Strong communication and interpersonal skills, with a genuine passion for helping others
Ability to manage multiple tasks and priorities in a dynamic, evolving environment
Benefits
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holiday
Environmental and community care programmes
Company
Westpac New Zealand
We’ve been helping New Zealanders find the right financial solutions to suit their lives since 1861.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Johnston
Head Of Engineering
Recent News
2025-09-26
MarketScreener
2025-06-10
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