Cisco · 4 hours ago
CCaaS Solutions Engineer (pre-sales) - Commercial - Remote
United States
Full-time
Remote
Mid Level
$198K/yr - $250K/yr
4+ years expCisco is on a transformation journey towards becoming a leader in SaaS and Customer Engagement solutions. The CCaaS Solutions Engineer will provide technical guidance and presales engineering support for Cisco's Customer Engagement sales pursuits, focusing on delivering impactful solutions to enterprise customers.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Key collaborator and technical contributor on a stellar team of Presales Architects
Support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development
Promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings
Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes
Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies
Support proof of concept or trial motions in support of customer outcome and technical closure
Qualification
Required
You have at least 4 years of Consulting or Pre-Sales Engineering experience
You have deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity
You have a deep technical understanding of the Contact Center field – on-prem and cloud
Preferred
Experience consulting with customers through premise based to cloud migrations
Experience with AI, CRM, WFO, Customer Journey as a Service
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-01-22
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2026-01-22
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