CEI · 10 hours ago
Business Systems Analyst
Wilmington, DE
Full-time
Hybrid
Mid, Senior Level
$50/hr - $60/hr
4+ years expCEI is a trusted technology partner that delivers solutions to help customers transform their business. The Business Systems Analyst - ServiceNow role involves collaborating with stakeholders to gather and analyze business requirements, creating process flows and data models, and optimizing ServiceNow modules for system integrity and process improvements.
ConsultingInformation ServicesInformation Technology
Responsibilities
Requirements Gathering & Analysis: Collaborate with stakeholders to gather and analyze business requirements for CMDB, Discovery, and Service Mapping
Create process flows, data models, and wireframes to document requirements clearly
Translate business needs into functional and technical specifications and create user stories in ServiceNow Agile
Collaborate with developers to ensure requirements are clear and concise for development
Testing, Documentation, and Training: Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off
Maintain documentation including workflows, data dictionaries, and training materials
Leverage business knowledge to drive process improvements and enhance system usability
Provide training to stakeholders
ServiceNow Expertise: Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards
Support CI lifecycle management and maintain accurate CI relationships
Work closely with ServiceNow developers and architects to implement solutions
Conduct surveys, gap analysis, and recommend improvements to existing ServiceNow processes
Qualification
Required
4-8 years of experience, preferred as a Business Systems Analyst in ITSM environments
Bachelor's degree in related field, or equivalent work experience, preferred
Experience gathering and analyzing business requirements
Strong knowledge of CMDB, Discovery, and Service Mapping
Ability to create process flows, data models, and wireframes
Experience translating business needs into technical specifications
Proficiency in ServiceNow Agile development
Ability to create and execute test cases and manage UAT
Excellent documentation skills, including workflows, data dictionaries, and training materials
Strong collaboration skills with stakeholders and developers
Knowledge of CI lifecycle management and data integrity standards
Ability to support process improvements and system usability enhancements
Preferred
Experience with ServiceNow configuration and optimization
Knowledge of enterprise architecture standards
Experience conducting surveys and gap analysis
Strong communication and stakeholder management skills
Benefits
Optional medical
Dental
Vision
401(k) match
Company
CEI
In today’s fast-evolving technology landscape, CEI empowers organizations to drive business transformation and IT modernization through innovative, AI-enabled solutions.
501-1000 employees
H1B Sponsorship
CEI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (7)
2023 (17)
2022 (12)
2021 (17)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Dale Gilardi
Chief Financial Officer
Christine Locklin
Vice President and Partner
Company data provided by crunchbase