Teema Group · 2 months ago
Clinical Patient Liaison
White Plains, NY, US
Full-time
Onsite
Entry, Mid Level
2+ years expTeema Group is a patient-centered clinical practice located in White Plains, NY, dedicated to providing high-quality, compassionate care. They are seeking a motivated and personable Clinical Patient Liaison to serve as the primary point of contact between patients and the clinical team, supporting patients throughout their care journey.
Staffing & Recruiting
Responsibilities
Conduct regular, high-quality outreach through in-person visits, calls, emails, and virtual meetings
Plan and deliver education-focused presentations and "lunch & learn" sessions on TRD, treatment indications, regulatory processes, and collaborative care models
Act as an ambassador of education to psychiatrists, therapists, hospital discharge planners, and primary care providers
Promote awareness and understanding of advanced treatment options through a professional, education-first approach
Identify and segment potential referral partners (e.g., hospitals, psychiatric practices, IOPs, therapists) across the assigned region
Develop and execute a comprehensive territory plan using CRM and other digital tools
Regularly review territory performance to optimize outreach and engagement strategies
Serve as the primary point of contact for partner providers
Ensure a positive, “white-glove” experience for new referral partners
Maintain clear communication between referring clinicians and internal care teams
Establish feedback loops to share appropriate, de-identified patient progress updates
Troubleshoot issues related to patient intake or prior authorization processes
Maintain accurate and detailed documentation of all activities within the CRM system
Adhere to all healthcare compliance regulations, including HIPAA, Anti-Kickback Statute (AKS), and Stark Law
Manage administrative tasks efficiently, including expense reporting and field budgeting
Qualification
Required
Ability to confidently discuss Treatment-Resistant Depression (TRD), Major Depressive Disorder (MDD), and mechanisms of action for approved treatments
Must become fluent in REMS processes and be able to explain them clearly to provider offices
Understanding of payer landscapes (Medicare, Medicaid, commercial) and the Prior Authorization process for medical billing codes
Must operate with a strict adherence to healthcare regulations and ethical standards
Minimum of 2 years in a B2B relationship, sales, or partnership role within a regulated industry (e.g., healthcare, pharmaceuticals, finance)
Comfortable spending 60% or more time in the field
Must have a reliable vehicle and a valid driver's license with a clean driving record
Benefits
Health and dental benefits
Paid time off and holidays
Opportunities for training and professional development
Supportive team environment
Company
Teema Group
Teema Group is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase